Updated on 2026-08-14

domain/feedback/models/src/main/kotlin/com/tangem/domain/feedback/models/FeedbackEmailType.kt

@@ -72,5 +72,11 @@ sealed interface FeedbackEmailType {
             val item: TangemPayTxHistoryItem,
             override val walletMetaInfo: WalletMetaInfo,
         ) : Visa()
+
+        data class Withdrawal(
+            override val walletMetaInfo: WalletMetaInfo,
+            val providerName: String,
+            val txId: String,
+        ) : Visa()
     }
 }

domain/feedback/src/main/java/com/tangem/domain/feedback/SendFeedbackEmailUseCase.kt

@@ -74,6 +74,7 @@ class SendFeedbackEmailUseCase(
             is FeedbackEmailType.Visa.Activation,
             is FeedbackEmailType.Visa.DirectUserRequest,
             is FeedbackEmailType.Visa.FailedIssueCard,
+            is FeedbackEmailType.Visa.Withdrawal,
             -> {
                 append(resources.getStringSafe(R.string.feedback_data_collection_message))
                 skipLine()

domain/feedback/src/main/java/com/tangem/domain/feedback/utils/EmailMessageBodyResolver.kt

@@ -37,6 +37,7 @@ internal class EmailMessageBodyResolver(
             is FeedbackEmailType.Visa.FailedIssueCard -> addUserRequestBody(type.walletMetaInfo)
             is FeedbackEmailType.Visa.Dispute -> addVisaRequestBody(type.walletMetaInfo, type.visaTxDetails)
             is FeedbackEmailType.Visa.DisputeV2 -> addTangemPayRequestBody(type.walletMetaInfo, type.item)
+            is FeedbackEmailType.Visa.Withdrawal -> addTangemPayWithdrawalRequestBody(type)
         }
 
         return build()
@@ -51,6 +52,33 @@ internal class EmailMessageBodyResolver(
         addTangemPayTxInfo(item)
     }
 
+    private suspend fun FeedbackDataBuilder.addTangemPayWithdrawalRequestBody(
+        type: FeedbackEmailType.Visa.Withdrawal,
+    ) {
+        addUserWalletMetaInfo(type.walletMetaInfo)
+        addDelimiter()
+
+        val userWalletId = requireNotNull(type.walletMetaInfo.userWalletId) { "UserWalletId must be not null" }
+        val blockchainError = feedbackRepository.getBlockchainErrorInfo(userWalletId = userWalletId)
+        val blockchainInfo = blockchainError?.let {
+            feedbackRepository.getBlockchainInfo(
+                userWalletId = userWalletId,
+                blockchainId = blockchainError.blockchainId,
+                derivationPath = blockchainError.derivationPath,
+            )
+        }
+
+        if (blockchainInfo != null) {
+            addBlockchainError(blockchainInfo, blockchainError)
+            addDelimiter()
+        }
+
+        addSwapInfo(providerName = type.providerName, txId = type.txId)
+        addDelimiter()
+
+        addPhoneInfo(phoneInfo = feedbackRepository.getPhoneInfo())
+    }
+
     private suspend fun FeedbackDataBuilder.addVisaRequestBody(
         walletMetaInfo: WalletMetaInfo,
         visaTxDetails: VisaTxDetails,

domain/feedback/src/main/java/com/tangem/domain/feedback/utils/EmailMessageTitleResolver.kt

@@ -25,6 +25,7 @@ internal class EmailMessageTitleResolver(private val resources: Resources) {
             is FeedbackEmailType.Visa.Dispute,
             is FeedbackEmailType.Visa.DisputeV2,
             is FeedbackEmailType.Visa.FailedIssueCard,
+            is FeedbackEmailType.Visa.Withdrawal,
             -> R.string.feedback_preface_support
             is FeedbackEmailType.RateCanBeBetter -> R.string.feedback_preface_rate_negative
             is FeedbackEmailType.ScanningProblem -> R.string.feedback_preface_scan_failed

domain/feedback/src/main/java/com/tangem/domain/feedback/utils/EmailSubjectResolver.kt

@@ -43,6 +43,8 @@ internal class EmailSubjectResolver(private val resources: Resources) {
             is FeedbackEmailType.Visa.Dispute,
             is FeedbackEmailType.Visa.DisputeV2,
             -> "[Visa] [DISPUTE] {auto-filled subject}"
+            is FeedbackEmailType.Visa.Withdrawal,
+            -> "[Visa] [WITHDRAWAL] {auto-filled subject}"
         }
     }
 }