Updated on 2026-08-14

app/src/main/java/com/tangem/tap/MainActivity.kt

@@ -27,11 +27,11 @@ import com.tangem.tap.features.details.redux.walletconnect.WalletConnectAction
 import com.tangem.tap.features.shop.redux.ShopAction
 import com.tangem.wallet.R
 import com.tangem.wallet.databinding.ActivityMainBinding
+import java.lang.ref.WeakReference
+import kotlin.coroutines.CoroutineContext
 import kotlinx.coroutines.CoroutineScope
 import kotlinx.coroutines.Dispatchers
 import kotlinx.coroutines.Job
-import java.lang.ref.WeakReference
-import kotlin.coroutines.CoroutineContext
 
 lateinit var tangemSdk: TangemSdk
 lateinit var tangemSdkManager: TangemSdkManager
@@ -57,7 +57,6 @@ class MainActivity : AppCompatActivity(), SnackbarHandler {
         super.onCreate(savedInstanceState)
         setContentView(R.layout.activity_main)
         systemActions()
-        store.state.globalState.feedbackManager?.updateActivity(this)
         store.dispatch(NavigationAction.ActivityCreated(WeakReference(this)))
 
         tangemSdk = TangemSdk.init(this, TangemSdkManager.config)

app/src/main/java/com/tangem/tap/TapApplication.kt

@@ -89,9 +89,16 @@ class TapApplication : Application(), ImageLoaderFactory {
         val localLoader = FeaturesLocalLoader(this, moshi)
         val remoteLoader = FeaturesRemoteLoader(moshi)
         val configManager = ConfigManager(localLoader, remoteLoader)
-        configManager.load {
+        configManager.load { config ->
             store.dispatch(GlobalAction.SetConfigManager(configManager))
-            shopService = TangemShopService(this, configManager.config.shopify!!)
+            shopService = TangemShopService(
+                application = this,
+                shopifyShop = config.shopify!!
+            )
+            store.state.globalState.feedbackManager?.initChat(
+                context = this,
+                zendeskConfig = config.zendesk!!
+            )
         }
         val warningsManager = WarningMessagesManager(RemoteWarningLoader(moshi))
         warningsManager.load { store.dispatch(GlobalAction.SetWarningManager(warningsManager)) }

app/src/main/java/com/tangem/tap/common/feedback/FeedbackManager.kt

@@ -1,14 +1,22 @@
 package com.tangem.tap.common.feedback
 
-import android.app.Activity
+import android.content.Context
 import com.tangem.domain.common.TapWorkarounds
 import com.tangem.tap.common.extensions.sendEmail
 import com.tangem.tap.common.log.TangemLogCollector
+import com.tangem.tap.common.zendesk.ZendeskConfig
+import com.tangem.tap.foregroundActivityObserver
+import com.tangem.tap.withForegroundActivity
 import java.io.File
 import java.io.FileWriter
 import java.io.StringWriter
 import timber.log.Timber
-
+import zendesk.configurations.Configuration
+import zendesk.core.Zendesk
+import zendesk.support.Support
+import zendesk.support.request.RequestConfiguration
+import zendesk.support.requestlist.RequestListActivity
+import zendesk.support.requestlist.RequestListConfiguration
 
 /**
 [REDACTED_AUTHOR]
@@ -17,38 +25,47 @@ class FeedbackManager(
     val infoHolder: AdditionalFeedbackInfo,
     private val logCollector: TangemLogCollector,
 ) {
-
-    private lateinit var activity: Activity
-
-    fun updateActivity(activity: Activity) {
-        this.activity = activity
+    fun initChat(
+        context: Context,
+        zendeskConfig: ZendeskConfig,
+    ) {
+        Zendesk.INSTANCE.init(
+            /* context = */ context,
+            /* zendeskUrl = */ zendeskConfig.url,
+            /* applicationId = */ zendeskConfig.appId,
+            /* oauthClientId = */ zendeskConfig.clientId,
+        )
+        Support.INSTANCE.init(Zendesk.INSTANCE)
     }
 
     fun sendEmail(feedbackData: FeedbackData, onFail: ((Exception) -> Unit)? = null) {
-        if (!this::activity.isInitialized) return
-
         feedbackData.prepare(infoHolder)
-        val fileLog = if (feedbackData is ScanFailsEmail) createLogFile() else null
-        activity.sendEmail(
-            email = getSupportEmail(),
-            subject = activity.getString(feedbackData.subjectResId),
-            message = feedbackData.joinTogether(activity, infoHolder),
-            file = fileLog,
-            onFail = onFail
-        )
-    }
-
-    private fun getSupportEmail(): String {
-        return if (TapWorkarounds.isStart2CoinIssuer(infoHolder.cardIssuer)) {
-            S2C_SUPPORT_EMAIL
-        } else {
-            DEFAULT_SUPPORT_EMAIL
+        foregroundActivityObserver.withForegroundActivity { activity ->
+            val fileLog = if (feedbackData is ScanFailsEmail) createLogFile(activity) else null
+            activity.sendEmail(
+                email = getSupportEmail(),
+                subject = activity.getString(feedbackData.subjectResId),
+                message = feedbackData.joinTogether(activity, infoHolder),
+                file = fileLog,
+                onFail = onFail
+            )
         }
     }
 
-    private fun createLogFile(): File? {
+    fun openChat(feedbackData: FeedbackData) {
+        feedbackData.prepare(infoHolder)
+        foregroundActivityObserver.withForegroundActivity { activity ->
+            RequestListActivity.builder()
+                .show(
+                    /* context = */ activity,
+                    /* configurations = */ buildConfigs(activity, feedbackData)
+                )
+        }
+    }
+
+    private fun createLogFile(context: Context): File? {
         return try {
-            val file = File(activity.filesDir, "logs.txt")
+            val file = File(context.filesDir, "logs.txt")
             file.delete()
             file.createNewFile()
 
@@ -60,11 +77,35 @@ class FeedbackManager(
             logCollector.clearLogs()
             file
         } catch (ex: Exception) {
-            Timber.e(ex, "Can't create a file for email attachment")
+            Timber.e(ex, "Can't create the logs file")
             null
         }
     }
 
+    private fun buildConfigs(
+        context: Context,
+        feedbackData: FeedbackData,
+    ): List<Configuration> {
+        return listOf(
+            // Request configuration
+            RequestConfiguration.Builder()
+                .withRequestSubject(context.getString(feedbackData.subjectResId))
+                .config(),
+            // Request list configuration
+            RequestListConfiguration.Builder()
+                .withContactUsButtonVisible(true)
+                .config(),
+        )
+    }
+
+    private fun getSupportEmail(): String {
+        return if (TapWorkarounds.isStart2CoinIssuer(infoHolder.cardIssuer)) {
+            S2C_SUPPORT_EMAIL
+        } else {
+            DEFAULT_SUPPORT_EMAIL
+        }
+    }
+
     companion object {
         const val DEFAULT_SUPPORT_EMAIL = "support@tangem.com"
         const val S2C_SUPPORT_EMAIL = "cardsupport@start2coin.com"

app/src/main/java/com/tangem/tap/common/zendesk/ZendeskConfig.kt

@@ -0,0 +1,16 @@
+package com.tangem.tap.common.zendesk
+
+import com.squareup.moshi.Json
+import com.squareup.moshi.JsonClass
+
+@JsonClass(generateAdapter = true)
+data class ZendeskConfig(
+    @Json(name = "zendeskApiKey")
+    val apiKey: String,
+    @Json(name = "zendeskAppId")
+    val appId: String,
+    @Json(name = "zendeskClientId")
+    val clientId: String,
+    @Json(name = "zendeskUrl")
+    val url: String,
+)

app/src/main/java/com/tangem/tap/domain/configurable/config/ConfigManager.kt

@@ -1,8 +1,8 @@
 package com.tangem.tap.domain.configurable.config
 
 import com.tangem.blockchain.common.BlockchainSdkConfig
-import com.tangem.common.extensions.VoidCallback
 import com.tangem.tap.common.shop.shopify.ShopifyShop
+import com.tangem.tap.common.zendesk.ZendeskConfig
 import com.tangem.tap.domain.configurable.Loader
 
 /**
@@ -20,7 +20,8 @@ data class Config(
     val isTopUpEnabled: Boolean = false,
     @Deprecated("Not relevant since version 3.23")
     val isCreatingTwinCardsAllowed: Boolean = false,
-    val shopify: ShopifyShop? = null
+    val shopify: ShopifyShop? = null,
+    val zendesk: ZendeskConfig? = null,
 )
 
 class ConfigManager(
@@ -33,11 +34,11 @@ class ConfigManager(
 
     private var defaultConfig = Config()
 
-    fun load(onComplete: VoidCallback? = null) {
-        localLoader.load { config ->
-            setupFeature(config.features)
-            setupKey(config.configValues)
-            onComplete?.invoke()
+    fun load(onComplete: ((config: Config) -> Unit)? = null) {
+        localLoader.load { configModel ->
+            setupFeature(configModel.features)
+            setupKey(configModel.configValues)
+            onComplete?.invoke(config)
         }
         // Uncomment to enable remote config
 //        remoteLoader.load { config ->
@@ -94,6 +95,7 @@ class ConfigManager(
             ),
             appsFlyerDevKey = values.appsFlyerDevKey,
             shopify = values.shopifyShop,
+            zendesk = values.zendesk,
         )
         defaultConfig = defaultConfig.copy(
             coinMarketCapKey = values.coinMarketCapKey,
@@ -109,6 +111,7 @@ class ConfigManager(
             ),
             appsFlyerDevKey = values.appsFlyerDevKey,
             shopify = values.shopifyShop,
+            zendesk = values.zendesk,
         )
     }
 

app/src/main/java/com/tangem/tap/domain/configurable/config/JsonModels.kt

@@ -1,6 +1,7 @@
 package com.tangem.tap.domain.configurable.config
 
 import com.tangem.tap.common.shop.shopify.ShopifyShop
+import com.tangem.tap.common.zendesk.ZendeskConfig
 
 /**
 [REDACTED_AUTHOR]
@@ -24,7 +25,8 @@ class ConfigValueModel(
         val blockcypherTokens: Set<String>?,
         val infuraProjectId: String?,
         val appsFlyerDevKey: String,
-        val shopifyShop: ShopifyShop?
+        val shopifyShop: ShopifyShop?,
+        val zendesk: ZendeskConfig?,
 )
 
 class ConfigModel(val features: FeatureModel?, val configValues: ConfigValueModel?) {