Updated on 2026-08-14

app/build.gradle.kts

@@ -156,8 +156,6 @@ dependencies {
     implementation(deps.appsflyer)
     implementation(deps.amplitude)
     implementation(deps.kotsonGson)
-    implementation(deps.zendesk.chat)
-    implementation(deps.zendesk.messaging)
     implementation(deps.spongecastle.core)
     implementation(deps.lottie)
     implementation(deps.shopify.buy) {

app/src/main/AndroidManifest.xml

@@ -141,10 +141,6 @@
             android:name="com.tangem.tap.common.qrCodeScan.ScanQrCodeActivity"
             android:theme="@style/AppTheme" />
 
-        <activity
-            android:name="zendesk.messaging.MessagingActivity"
-            android:theme="@style/ZendeskTheme" />
-
         <activity
             android:name="com.tangem.feature.learn2earn.presentation.webView.Learn2earnWebViewActivity"
             android:theme="@style/AppTheme" />

app/src/main/java/com/tangem/tap/TapApplication.kt

@@ -338,7 +338,7 @@ internal class TapApplication : Application(), ImageLoaderFactory {
     private fun initWithConfigDependency(config: Config) {
         shopService = TangemShopService(this, config.shopify!!)
         initAnalytics(this, config)
-        initFeedbackManager(this, preferencesStorage, foregroundActivityObserver, store)
+        initFeedbackManager(this, foregroundActivityObserver, store)
     }
 
     private fun initAnalytics(application: Application, config: Config) {
@@ -360,7 +360,6 @@ internal class TapApplication : Application(), ImageLoaderFactory {
 
     private fun initFeedbackManager(
         context: Context,
-        preferencesStorage: PreferencesDataSource,
         foregroundActivityObserver: ForegroundActivityObserver,
         store: Store<AppState>,
     ) {
@@ -399,7 +398,7 @@ internal class TapApplication : Application(), ImageLoaderFactory {
         val feedbackManager = FeedbackManager(
             infoHolder = additionalFeedbackInfo,
             logCollector = tangemLogCollector,
-            chatManager = ChatManager(preferencesStorage, foregroundActivityObserver),
+            chatManager = ChatManager(foregroundActivityObserver),
         )
         store.dispatch(GlobalAction.SetFeedbackManager(feedbackManager))
     }

app/src/main/java/com/tangem/tap/common/chat/ChatManager.kt

@@ -1,39 +1,23 @@
 package com.tangem.tap.common.chat
 
 import android.content.Context
-import android.os.Build
-import com.tangem.data.source.preferences.PreferencesDataSource
 import com.tangem.datasource.config.models.ChatConfig
 import com.tangem.datasource.config.models.SprinklrConfig
-import com.tangem.datasource.config.models.ZendeskConfig
 import com.tangem.tap.ForegroundActivityObserver
 import com.tangem.tap.common.chat.opener.ChatOpener
 import com.tangem.tap.common.chat.opener.implementation.SprinklrChatOpener
-import com.tangem.tap.common.chat.opener.implementation.ZendeskChatOpener
 import java.io.File
 
-class ChatManager(
+class ChatManager(private val foregroundActivityObserver: ForegroundActivityObserver) {
-    private val preferencesStorage: PreferencesDataSource,
-    private val foregroundActivityObserver: ForegroundActivityObserver,
-) {
     private val openers = mutableMapOf<ChatConfig, ChatOpener>()
 
     fun open(config: ChatConfig, createLogsFile: (Context) -> File?, createFeedbackFile: (Context) -> File?) {
         val opener = openers.getOrPut(config) {
             when (config) {
                 is SprinklrConfig -> SprinklrChatOpener(config, foregroundActivityObserver)
-                is ZendeskConfig -> ZendeskChatOpener(getZendeskUserId(), config, foregroundActivityObserver)
             }
         }
 
         opener.open(createFeedbackFile, createLogsFile)
     }
-
-    private fun getZendeskUserId(): String {
-        if (preferencesStorage.zendeskFirstLaunchTime == null) {
-            preferencesStorage.zendeskFirstLaunchTime = System.currentTimeMillis()
-        }
-
-        return "${preferencesStorage.zendeskFirstLaunchTime}${Build.MODEL}".hashCode().toString()
-    }
 }

app/src/main/java/com/tangem/tap/common/chat/opener/implementation/ZendeskChatOpener.kt

@@ -1,87 +0,0 @@
-package com.tangem.tap.common.chat.opener.implementation
-
-import android.content.Context
-import com.tangem.core.analytics.Analytics
-import com.tangem.datasource.config.models.ZendeskConfig
-import com.tangem.domain.common.LogConfig
-import com.tangem.tap.ForegroundActivityObserver
-import com.tangem.tap.common.chat.opener.ChatOpener
-import com.tangem.tap.withForegroundActivity
-import com.tangem.wallet.R
-import com.zendesk.logger.Logger
-import timber.log.Timber
-import zendesk.chat.*
-import zendesk.configurations.Configuration
-import zendesk.messaging.MessagingActivity
-import java.io.File
-
-internal class ZendeskChatOpener(
-    private val userId: String,
-    private val config: ZendeskConfig,
-    private val foregroundActivityObserver: ForegroundActivityObserver,
-) : ChatOpener {
-
-    private var isInitialized = false
-    private var isFilesSent = false
-
-    override fun open(createFeedbackFile: (Context) -> File?, createLogsFile: (Context) -> File?) {
-        foregroundActivityObserver.withForegroundActivity { activity ->
-            initZendeskIfNeeded(activity.applicationContext)
-            setChatVisitorInfo()
-            showMessagingActivity(activity)
-            sendFeedbackFile(createFeedbackFile(activity))
-            sendLogsFile(createLogsFile(activity))
-        }
-    }
-
-    private fun initZendeskIfNeeded(context: Context) {
-        if (isInitialized) return
-        isInitialized = true
-
-        Chat.INSTANCE.init(context, config.accountKey, config.appId)
-        Logger.setLoggable(LogConfig.zendesk)
-    }
-
-    private fun setChatVisitorInfo() {
-        val visitorInfo = VisitorInfo.builder().withName("User $userId").build()
-
-        Chat.INSTANCE.chatProvidersConfiguration =
-            ChatProvidersConfiguration.builder().withVisitorInfo(visitorInfo).build()
-    }
-
-    private fun sendFeedbackFile(feedbackFile: File?) {
-        if (isInitialized && feedbackFile != null && !isFilesSent) {
-            Chat.INSTANCE.providers()?.chatProvider()?.sendFile(feedbackFile) { _, bytesUploaded, _ ->
-                Timber.d("Log file sent", "bytesUploaded: $bytesUploaded")
-            }
-            isFilesSent = true
-        }
-    }
-
-    private fun sendLogsFile(logsFile: File?) {
-        if (isInitialized && logsFile != null && !isFilesSent) {
-            Chat.INSTANCE.providers()?.chatProvider()?.sendFile(logsFile) { _, bytesUploaded, _ ->
-                Timber.d("Log file sent", "bytesUploaded: $bytesUploaded")
-            }
-            isFilesSent = true
-        }
-    }
-
-    private fun showMessagingActivity(context: Context) {
-        Analytics.send(com.tangem.tap.common.analytics.events.Chat.ScreenOpened())
-        MessagingActivity.builder()
-            .withMultilineResponseOptionsEnabled(false)
-            .withBotLabelStringRes(R.string.chat_bot_name)
-            .withBotAvatarDrawable(R.mipmap.ic_launcher)
-            .withEngines(ChatEngine.engine())
-            .show(context, buildChatConfig())
-    }
-
-    private fun buildChatConfig(): Configuration {
-        return ChatConfiguration.builder()
-            .withOfflineFormEnabled(true)
-            .withAgentAvailabilityEnabled(true)
-            .withPreChatFormEnabled(false)
-            .build()
-    }
-}

app/src/main/res/values-v29/zendesk_styles.xml

@@ -1,6 +0,0 @@
-<?xml version="1.0" encoding="utf-8"?>
-<resources>
-    <style name="ZendeskTheme" parent="ZendeskThemeBase">
-        <item name="android:forceDarkAllowed">false</item>
-    </style>
-</resources>

app/src/main/res/values/zendesk_styles.xml

@@ -1,10 +0,0 @@
-<?xml version="1.0" encoding="utf-8"?>
-<resources>
-
-    <style name="ZendeskTheme" parent="ZendeskThemeBase" />
-
-    <style name="ZendeskThemeBase" parent="ZendeskSdkTheme.Light">
-        <item name="colorPrimary">@color/darkGray6</item>
-        <item name="colorPrimaryDark">@color/darkGray6</item>
-    </style>
-</resources>

core/datasource/src/main/java/com/tangem/datasource/config/ConfigManagerImpl.kt

@@ -102,7 +102,6 @@ internal class ConfigManagerImpl @Inject constructor() : ConfigManager {
             appsFlyerDevKey = configValues.appsFlyer.appsFlyerDevKey,
             amplitudeApiKey = configValues.amplitudeApiKey,
             shopify = configValues.shopifyShop,
-            zendesk = configValues.zendesk,
             sprinklr = configValues.sprinklr,
             swapReferrerAccount = configValues.swapReferrerAccount,
             walletConnectProjectId = configValues.walletConnectProjectId,

core/datasource/src/main/java/com/tangem/datasource/config/models/ChatConfig.kt

@@ -5,26 +5,9 @@ import com.squareup.moshi.JsonClass
 
 sealed interface ChatConfig
 
-@JsonClass(generateAdapter = true)
-data class ZendeskConfig(
-    @Json(name = "zendeskApiKey")
-    val apiKey: String,
-    @Json(name = "zendeskAppId")
-    val appId: String,
-    @Json(name = "zendeskClientId")
-    val clientId: String,
-    @Json(name = "zendeskAccountKey")
-    val accountKey: String,
-    @Json(name = "zendeskUrl")
-    val url: String,
-) : ChatConfig
-
 @JsonClass(generateAdapter = true)
 data class SprinklrConfig(
-    @Json(name = "appID")
+    @Json(name = "appID") val appId: String,
-    val appId: String,
+    @Json(name = "apiKey") val apiKey: String,
-    @Json(name = "apiKey")
+    @Json(name = "environment") val environment: String,
-    val apiKey: String,
-    @Json(name = "environment")
-    val environment: String,
 ) : ChatConfig

core/datasource/src/main/java/com/tangem/datasource/config/models/Config.kt

@@ -15,7 +15,6 @@ data class Config(
     @Deprecated("Not relevant since version 3.23")
     val isCreatingTwinCardsAllowed: Boolean = false,
     val shopify: ShopifyShop? = null,
-    val zendesk: ZendeskConfig? = null,
     val sprinklr: SprinklrConfig? = null,
     val swapReferrerAccount: SwapReferrerAccount? = null,
     val walletConnectProjectId: String = "",

core/datasource/src/main/java/com/tangem/datasource/config/models/JsonModels.kt

@@ -31,7 +31,6 @@ class ConfigValueModel(
     val infuraProjectId: String?,
     val appsFlyer: AppsFlyer,
     val shopifyShop: ShopifyShop?,
-    val zendesk: ZendeskConfig?,
     val sprinklr: SprinklrConfig?,
     val tronGridApiKey: String,
     val amplitudeApiKey: String,

data/source/preferences/src/main/kotlin/com/tangem/data/source/preferences/PreferencesDataSource.kt

@@ -42,10 +42,6 @@ class PreferencesDataSource @Inject internal constructor(applicationContext: Con
         toppedUpWalletStorage = ToppedUpWalletStorage(preferences, moshiConverter)
     }
 
-    var zendeskFirstLaunchTime: Long?
-        get() = preferences.getLong(ZENDESK_FIRST_LAUNCH_KEY, 0).takeIf { it != 0L }
-        set(value) = preferences.edit { putLong(ZENDESK_FIRST_LAUNCH_KEY, value ?: 0) }
-
     var sprinklrFirstLaunchTime: Long?
         get() = preferences.getLong(SPRINKLR_FIRST_LAUNCH_KEY, 0).takeIf { it != 0L }
         set(value) = preferences.edit { putLong(SPRINKLR_FIRST_LAUNCH_KEY, value ?: 0) }
@@ -93,7 +89,6 @@ class PreferencesDataSource @Inject internal constructor(applicationContext: Con
         private const val PREFERENCES_NAME = "tapPrefs"
         private const val TWINS_ONBOARDING_SHOWN_KEY = "twinsOnboardingShown"
         private const val APP_LAUNCH_COUNT_KEY = "launchCount"
-        private const val ZENDESK_FIRST_LAUNCH_KEY = "chatFirstLaunchKey"
         private const val SPRINKLR_FIRST_LAUNCH_KEY = "sprinklrFirstLaunch"
         private const val SAVE_WALLET_DIALOG_SHOWN_KEY = "saveUserWalletShown"
         private const val SAVE_ACCESS_CODES_KEY = "saveAccessCodes"

domain/legacy/src/main/java/com/tangem/domain/common/LogConfig.kt

@@ -5,7 +5,6 @@ import com.tangem.domain.features.BuildConfig
 object LogConfig {
     const val imageLoader: Boolean = false
     val storeAction: Boolean = BuildConfig.DEBUG
-    const val zendesk: Boolean = false
     val network: NetworkLogConfig = NetworkLogConfig
     val analyticsHandlers: AnalyticsHandlersLogConfig = AnalyticsHandlersLogConfig
 }

gradle/dependencies.toml

@@ -67,8 +67,6 @@ spongycastleCryptoCore = "1.58.0.0"
 timber = "4.7.1"
 viewBindingDelegate = "1.5.9"
 xmlShimmer = "1.1.3"
-zendeskChat = "3.3.5"
-zendeskMessaging = "5.2.4"
 zxingQrBarcodeScanner = "1.9.8"
 zxingQrCode = "3.5.1"
 mviCore = "1.3.1"
@@ -219,8 +217,6 @@ retrofit-moshi = { module = "com.squareup.retrofit2:converter-moshi", version.re
 timber = { module = "com.jakewharton.timber:timber", version.ref = "timber" }
 viewBindingDelegate = { module = "com.github.kirich1409:viewbindingpropertydelegate-noreflection", version.ref = "viewBindingDelegate" }
 xmlShimmer = { module = "com.github.skydoves:androidveil", version.ref = "xmlShimmer" }
-zendesk-chat = { module = "com.zendesk:chat", version.ref = "zendeskChat" }
-zendesk-messaging = { module = "com.zendesk:messaging", version.ref = "zendeskMessaging" }
 zxing-qrBarcodeScanner = { module = "me.dm7.barcodescanner:zxing", version.ref = "zxingQrBarcodeScanner" }
 zxing-qrCore = { module = "com.google.zxing:core", version.ref = "zxingQrCode" }
 mviCore-watcher = { module = "com.github.badoo.mvicore:mvicore-diff", version.ref = "mviCore" }

settings.gradle.kts

@@ -39,7 +39,6 @@ dependencyResolutionManagement {
             }
         }
         maven("https://jitpack.io")
-        maven("https://zendesk.jfrog.io/zendesk/repo")
         maven("https://clients-nexus.sprinklr.com/")
     }