diff --git a/app/src/main/java/com/tangem/tap/common/chat/ChatManager.kt b/app/src/main/java/com/tangem/tap/common/chat/ChatManager.kt
index 324b6c9095..565e5db800 100644
--- a/app/src/main/java/com/tangem/tap/common/chat/ChatManager.kt
+++ b/app/src/main/java/com/tangem/tap/common/chat/ChatManager.kt
@@ -1,6 +1,7 @@
 package com.tangem.tap.common.chat
 
 import android.content.Context
+import android.os.Build
 import com.tangem.tap.ForegroundActivityObserver
 import com.tangem.tap.common.chat.opener.ChatOpener
 import com.tangem.tap.common.chat.opener.implementation.SprinklrChatOpener
@@ -19,11 +20,31 @@ class ChatManager(
     fun open(config: ChatConfig, feedbackDataBuilder: (Context) -> String) {
         val opener = openers.getOrPut(config) {
             when (config) {
-                is SprinklrConfig -> SprinklrChatOpener(config, store)
-                is ZendeskConfig -> ZendeskChatOpener(config, preferencesStorage, foregroundActivityObserver)
+                is SprinklrConfig -> SprinklrChatOpener(getSprinklrUserId(), config, store)
+                is ZendeskConfig -> ZendeskChatOpener(getZendeskUserId(), config, foregroundActivityObserver)
             }
         }
 
         opener.open(feedbackDataBuilder)
     }
+
+    private fun getZendeskUserId(): String {
+        if (preferencesStorage.zendeskFirstLaunchTime == null) {
+            preferencesStorage.zendeskFirstLaunchTime = System.currentTimeMillis()
+        }
+
+        return getChatUserId(preferencesStorage.zendeskFirstLaunchTime!!)
+    }
+
+    private fun getSprinklrUserId(): String {
+        if (preferencesStorage.sprinklrFirstLaunchTime == null) {
+            preferencesStorage.sprinklrFirstLaunchTime = System.currentTimeMillis()
+        }
+
+        return getChatUserId(preferencesStorage.sprinklrFirstLaunchTime!!)
+    }
+
+    private fun getChatUserId(firstLaunchTimeMillis: Long): String {
+        return "${firstLaunchTimeMillis}${Build.MODEL}".hashCode().toString()
+    }
 }
\ No newline at end of file
diff --git a/app/src/main/java/com/tangem/tap/common/chat/opener/implementation/SprinklrChatOpener.kt b/app/src/main/java/com/tangem/tap/common/chat/opener/implementation/SprinklrChatOpener.kt
index 0b58d26a14..e7be1411f6 100644
--- a/app/src/main/java/com/tangem/tap/common/chat/opener/implementation/SprinklrChatOpener.kt
+++ b/app/src/main/java/com/tangem/tap/common/chat/opener/implementation/SprinklrChatOpener.kt
@@ -11,11 +11,12 @@ import com.tangem.tap.features.sprinklr.redux.SprinklrAction
 import org.rekotlin.Store
 
 internal class SprinklrChatOpener(
+    private val userId: String,
     private val config: SprinklrConfig,
     private val store: Store<AppState>,
 ) : ChatOpener {
     override fun open(feedbackDataBuilder: (Context) -> String) {
-        store.dispatch(SprinklrAction.SetConfig(config))
+        store.dispatch(SprinklrAction.Init(userId, config))
         store.dispatchOnMain(NavigationAction.NavigateTo(AppScreen.Sprinklr))
     }
 }
\ No newline at end of file
diff --git a/app/src/main/java/com/tangem/tap/common/chat/opener/implementation/ZendeskChatOpener.kt b/app/src/main/java/com/tangem/tap/common/chat/opener/implementation/ZendeskChatOpener.kt
index db828b9619..1c07657555 100644
--- a/app/src/main/java/com/tangem/tap/common/chat/opener/implementation/ZendeskChatOpener.kt
+++ b/app/src/main/java/com/tangem/tap/common/chat/opener/implementation/ZendeskChatOpener.kt
@@ -1,13 +1,11 @@
 package com.tangem.tap.common.chat.opener.implementation
 
 import android.content.Context
-import android.os.Build
 import com.tangem.core.analytics.Analytics
 import com.tangem.domain.common.LogConfig
 import com.tangem.tap.ForegroundActivityObserver
 import com.tangem.tap.common.chat.ZendeskConfig
 import com.tangem.tap.common.chat.opener.ChatOpener
-import com.tangem.tap.persistence.PreferencesStorage
 import com.tangem.tap.withForegroundActivity
 import com.tangem.wallet.R
 import com.zendesk.logger.Logger
@@ -20,8 +18,8 @@ import zendesk.configurations.Configuration
 import zendesk.messaging.MessagingActivity
 
 internal class ZendeskChatOpener(
+    private val userId: String,
     private val config: ZendeskConfig,
-    private val preferencesStorage: PreferencesStorage,
     private val foregroundActivityObserver: ForegroundActivityObserver,
 ) : ChatOpener {
     private var isInitialized = false
@@ -44,12 +42,8 @@ internal class ZendeskChatOpener(
     }
 
     private fun setChatVisitorInfo() {
-        if (preferencesStorage.chatFirstLaunchTime == null) {
-            preferencesStorage.chatFirstLaunchTime = System.currentTimeMillis()
-        }
-        val chatUserId = (preferencesStorage.chatFirstLaunchTime.toString() + Build.MODEL).hashCode()
         val visitorInfo = VisitorInfo.builder()
-            .withName("User $chatUserId")
+            .withName("User $userId")
             .build()
 
         Chat.INSTANCE.chatProvidersConfiguration = ChatProvidersConfiguration.builder()
diff --git a/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrAction.kt b/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrAction.kt
index 3c5571db9a..1505a42f3b 100644
--- a/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrAction.kt
+++ b/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrAction.kt
@@ -4,6 +4,7 @@ import com.tangem.tap.common.chat.SprinklrConfig
 import org.rekotlin.Action
 
 sealed interface SprinklrAction : Action {
-    data class SetConfig(val config: SprinklrConfig) : SprinklrAction
+    data class Init(val userId: String, val config: SprinklrConfig) : SprinklrAction
     data class UpdateUrl(val url: String) : SprinklrAction
+    data class UpdateSprinklrDomains(val domains: List<String>) : SprinklrAction
 }
\ No newline at end of file
diff --git a/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrMiddleware.kt b/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrMiddleware.kt
index 8fd0798a25..b9b2b41cde 100644
--- a/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrMiddleware.kt
+++ b/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrMiddleware.kt
@@ -1,7 +1,9 @@
 package com.tangem.tap.features.sprinklr.redux
 
+import com.tangem.tap.common.chat.SprinklrConfig
 import com.tangem.tap.common.extensions.dispatchOnMain
 import com.tangem.tap.common.redux.AppState
+import com.tangem.tap.features.sprinklr.redux.model.SprinklrUrl
 import com.tangem.tap.store
 import org.rekotlin.Middleware
 
@@ -20,15 +22,21 @@ internal class SprinklrMiddleware {
 
     private fun handleAction(action: SprinklrAction) {
         when (action) {
-            is SprinklrAction.SetConfig -> createUrl()
-            is SprinklrAction.UpdateUrl -> Unit
+            is SprinklrAction.Init -> updateUrl(action.userId, action.config)
+            is SprinklrAction.UpdateUrl,
+            is SprinklrAction.UpdateSprinklrDomains,
+            -> Unit
         }
     }
 
-    private fun createUrl() {
-        // TODO: Create Sprinklr URL, will be in further MRs
-        val url = "https://prod-live-chat.sprinklr.com/" +
-            "page?appId=60c1d169c96beb5bf5a326f3_app_950954&device=MOBILE&enableClose=true&zoom=false"
+    private fun updateUrl(userId: String, config: SprinklrConfig) {
+        updateSprinklrDomains(config.baseUrl)
+        val url = SprinklrUrl.Prod(userId, config.baseUrl, config.appId).url
         store.dispatchOnMain(SprinklrAction.UpdateUrl(url))
     }
+
+    private fun updateSprinklrDomains(baseUrl: String) {
+        val domains = listOf(baseUrl, SprinklrUrl.Static.url)
+        store.dispatchOnMain(SprinklrAction.UpdateSprinklrDomains(domains))
+    }
 }
\ No newline at end of file
diff --git a/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrReducer.kt b/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrReducer.kt
index 44e2e33785..8ec0fc117c 100644
--- a/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrReducer.kt
+++ b/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrReducer.kt
@@ -12,8 +12,9 @@ internal object SprinklrReducer {
 
     private fun internalReduce(action: SprinklrAction, state: SprinklrState): SprinklrState {
         return when (action) {
-            is SprinklrAction.SetConfig -> state
+            is SprinklrAction.Init -> state
             is SprinklrAction.UpdateUrl -> state.copy(url = action.url)
+            is SprinklrAction.UpdateSprinklrDomains -> state.copy(sprinklrDomains = action.domains)
         }
     }
 }
\ No newline at end of file
diff --git a/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrState.kt b/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrState.kt
index 8323b35fd0..12ba5b8672 100644
--- a/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrState.kt
+++ b/app/src/main/java/com/tangem/tap/features/sprinklr/redux/SprinklrState.kt
@@ -2,4 +2,5 @@ package com.tangem.tap.features.sprinklr.redux
 
 data class SprinklrState(
     val url: String = "",
+    val sprinklrDomains: List<String> = emptyList(),
 )
\ No newline at end of file
diff --git a/app/src/main/java/com/tangem/tap/features/sprinklr/redux/model/SprinklrUrl.kt b/app/src/main/java/com/tangem/tap/features/sprinklr/redux/model/SprinklrUrl.kt
new file mode 100644
index 0000000000..2a76172029
--- /dev/null
+++ b/app/src/main/java/com/tangem/tap/features/sprinklr/redux/model/SprinklrUrl.kt
@@ -0,0 +1,27 @@
+package com.tangem.tap.features.sprinklr.redux.model
+
+internal sealed class SprinklrUrl {
+    abstract val url: String
+
+    class Prod(userId: String, baseUrl: String, appId: String) : SprinklrUrl() {
+        private val locale = java.util.Locale.getDefault().language
+
+        override val url: String = "$baseUrl/page?" +
+            "appId=$appId" +
+            "&device=$Device" +
+            "&enableClose=$CloseEnabled" +
+            "&zoom=$ZoomEnabled" +
+            "&locale=$locale" +
+            "&user_id=$userId"
+
+        companion object {
+            private const val Device = "MOBILE"
+            private const val CloseEnabled = true
+            private const val ZoomEnabled = false
+        }
+    }
+
+    object Static : SprinklrUrl() {
+        override val url: String = "live-chat-static.sprinklr.com"
+    }
+}
\ No newline at end of file
diff --git a/app/src/main/java/com/tangem/tap/features/sprinklr/ui/SprinklrScreenContent.kt b/app/src/main/java/com/tangem/tap/features/sprinklr/ui/SprinklrScreenContent.kt
index 3cc36f08f7..f80a4b43f3 100644
--- a/app/src/main/java/com/tangem/tap/features/sprinklr/ui/SprinklrScreenContent.kt
+++ b/app/src/main/java/com/tangem/tap/features/sprinklr/ui/SprinklrScreenContent.kt
@@ -2,9 +2,11 @@ package com.tangem.tap.features.sprinklr.ui
 
 import android.annotation.SuppressLint
 import androidx.compose.runtime.Composable
+import androidx.compose.runtime.remember
 import androidx.compose.ui.Modifier
 import com.google.accompanist.web.WebView
 import com.google.accompanist.web.rememberWebViewState
+import com.tangem.tap.features.sprinklr.ui.webview.SprinklrWebViewClient
 
 @SuppressLint("SetJavaScriptEnabled")
 @Composable
@@ -21,5 +23,6 @@ internal fun SprinklrScreenContent(
                 domStorageEnabled = true
             }
         },
+        client = remember { SprinklrWebViewClient(state.onNewUrl) },
     )
 }
\ No newline at end of file
diff --git a/app/src/main/java/com/tangem/tap/features/sprinklr/ui/SprinklrScreenState.kt b/app/src/main/java/com/tangem/tap/features/sprinklr/ui/SprinklrScreenState.kt
index c1b5540b10..8757f6e167 100644
--- a/app/src/main/java/com/tangem/tap/features/sprinklr/ui/SprinklrScreenState.kt
+++ b/app/src/main/java/com/tangem/tap/features/sprinklr/ui/SprinklrScreenState.kt
@@ -1,6 +1,10 @@
 package com.tangem.tap.features.sprinklr.ui
 
+import com.google.accompanist.web.WebContent
+
 internal data class SprinklrScreenState(
     val initialUrl: String = "",
+    val sprinklrDomains: List<String> = emptyList(),
     val onNavigateBack: () -> Unit = {},
+    val onNewUrl: WebContent.(String) -> WebContent = { this },
 )
\ No newline at end of file
diff --git a/app/src/main/java/com/tangem/tap/features/sprinklr/ui/SprinklrViewModel.kt b/app/src/main/java/com/tangem/tap/features/sprinklr/ui/SprinklrViewModel.kt
index 2da7f8c31d..1c23eef584 100644
--- a/app/src/main/java/com/tangem/tap/features/sprinklr/ui/SprinklrViewModel.kt
+++ b/app/src/main/java/com/tangem/tap/features/sprinklr/ui/SprinklrViewModel.kt
@@ -1,6 +1,7 @@
 package com.tangem.tap.features.sprinklr.ui
 
 import androidx.lifecycle.ViewModel
+import com.google.accompanist.web.WebContent
 import com.tangem.tap.common.extensions.dispatchOnMain
 import com.tangem.tap.common.redux.navigation.NavigationAction
 import com.tangem.tap.features.sprinklr.redux.SprinklrState
@@ -22,7 +23,9 @@ internal class SprinklrViewModel : ViewModel(), StoreSubscriber<SprinklrState> {
         stateInternal.update { prevState ->
             prevState.copy(
                 initialUrl = state.url,
+                sprinklrDomains = state.sprinklrDomains,
                 onNavigateBack = this::navigateBack,
+                onNewUrl = { updateWebContentOrOpenExternalUrl(it) },
             )
         }
     }
@@ -41,4 +44,18 @@ internal class SprinklrViewModel : ViewModel(), StoreSubscriber<SprinklrState> {
     private fun navigateBack() {
         store.dispatchOnMain(NavigationAction.PopBackTo())
     }
+
+    private fun WebContent.updateWebContentOrOpenExternalUrl(url: String): WebContent {
+        return if (isExternalUrl(url)) {
+            store.dispatchOnMain(NavigationAction.OpenUrl(url))
+            this
+        } else when (this) {
+            is WebContent.Url -> copy(url = url)
+            else -> WebContent.Url(url)
+        }
+    }
+
+    private fun isExternalUrl(url: String): Boolean {
+        return state.value.sprinklrDomains.none { url.contains(it) }
+    }
 }
\ No newline at end of file
diff --git a/app/src/main/java/com/tangem/tap/features/sprinklr/ui/webview/SprinklrWebViewClient.kt b/app/src/main/java/com/tangem/tap/features/sprinklr/ui/webview/SprinklrWebViewClient.kt
new file mode 100644
index 0000000000..2f2487c88a
--- /dev/null
+++ b/app/src/main/java/com/tangem/tap/features/sprinklr/ui/webview/SprinklrWebViewClient.kt
@@ -0,0 +1,24 @@
+package com.tangem.tap.features.sprinklr.ui.webview
+
+import android.webkit.WebResourceRequest
+import android.webkit.WebView
+import com.google.accompanist.web.AccompanistWebViewClient
+import com.google.accompanist.web.WebContent
+
+internal class SprinklrWebViewClient(
+    private val onNewUrl: WebContent.(String) -> WebContent,
+) : AccompanistWebViewClient() {
+
+    override fun shouldOverrideUrlLoading(view: WebView?, request: WebResourceRequest?): Boolean {
+        // If the url hasn't changed, this is probably an internal event like
+        // a javascript reload. We should let it happen.
+        if (view?.url == request?.url.toString()) {
+            return false
+        }
+
+        request?.let {
+            state.content = onNewUrl(state.content, it.url.toString())
+        }
+        return true
+    }
+}
\ No newline at end of file
diff --git a/app/src/main/java/com/tangem/tap/persistence/PreferencesStorage.kt b/app/src/main/java/com/tangem/tap/persistence/PreferencesStorage.kt
index d419aafffc..7999268acb 100644
--- a/app/src/main/java/com/tangem/tap/persistence/PreferencesStorage.kt
+++ b/app/src/main/java/com/tangem/tap/persistence/PreferencesStorage.kt
@@ -29,9 +29,13 @@ class PreferencesStorage(applicationContext: Application) {
         toppedUpWalletStorage = ToppedUpWalletStorage(preferences, MoshiConverter.INSTANCE)
     }
 
-    var chatFirstLaunchTime: Long?
-        get() = preferences.getLong(CHAT_FIRST_LAUNCH_KEY, 0).takeIf { it != 0L }
-        set(value) = preferences.edit { putLong(CHAT_FIRST_LAUNCH_KEY, value ?: 0) }
+    var zendeskFirstLaunchTime: Long?
+        get() = preferences.getLong(ZENDESK_FIRST_LAUNCH_KEY, 0).takeIf { it != 0L }
+        set(value) = preferences.edit { putLong(ZENDESK_FIRST_LAUNCH_KEY, value ?: 0) }
+
+    var sprinklrFirstLaunchTime: Long?
+        get() = preferences.getLong(SPRINKLR_FIRST_LAUNCH_KEY, 0).takeIf { it != 0L }
+        set(value) = preferences.edit { putLong(SPRINKLR_FIRST_LAUNCH_KEY, value ?: 0) }
 
     var shouldShowSaveUserWalletScreen: Boolean
         get() = preferences.getBoolean(SAVE_WALLET_DIALOG_SHOWN_KEY, true)
@@ -82,7 +86,8 @@ class PreferencesStorage(applicationContext: Application) {
         private const val PREFERENCES_NAME = "tapPrefs"
         private const val TWINS_ONBOARDING_SHOWN_KEY = "twinsOnboardingShown"
         private const val APP_LAUNCH_COUNT_KEY = "launchCount"
-        private const val CHAT_FIRST_LAUNCH_KEY = "chatFirstLaunchKey"
+        private const val ZENDESK_FIRST_LAUNCH_KEY = "chatFirstLaunchKey"
+        private const val SPRINKLR_FIRST_LAUNCH_KEY = "sprinklrFirstLaunch"
         private const val SAVE_WALLET_DIALOG_SHOWN_KEY = "saveUserWalletShown"
         private const val SAVE_USER_WALLETS_KEY = "saveUserWallets"
         private const val SAVE_ACCESS_CODES_KEY = "saveAccessCodes"