Updated on 2026-08-14

app/src/main/java/com/tangem/tap/common/redux/legacy/LegacyMiddleware.kt

@@ -3,6 +3,7 @@ package com.tangem.tap.common.redux.legacy
 import com.tangem.domain.redux.LegacyAction
 import com.tangem.domain.tokens.utils.convertToAmount
 import com.tangem.tap.common.extensions.inject
+import com.tangem.tap.common.feedback.FeedbackEmail
 import com.tangem.tap.common.feedback.RateCanBeBetterEmail
 import com.tangem.tap.common.feedback.SendTransactionFailedEmail
 import com.tangem.tap.common.redux.AppState
@@ -21,6 +22,9 @@ internal object LegacyMiddleware {
                     is LegacyAction.SendEmailRateCanBeBetter -> {
                         store.state.globalState.feedbackManager?.sendEmail(RateCanBeBetterEmail())
                     }
+                    is LegacyAction.SendEmailSupport -> {
+                        store.state.globalState.feedbackManager?.sendEmail(FeedbackEmail())
+                    }
                     is LegacyAction.StartOnboardingProcess -> {
                         store.dispatch(
                             GlobalAction.Onboarding.Start(action.scanResponse, canSkipBackup = action.canSkipBackup),

app/src/main/java/com/tangem/tap/features/onboarding/products/wallet/redux/OnboardingWalletMiddleware.kt

@@ -483,7 +483,7 @@ private fun handleBackupAction(appState: () -> AppState?, action: BackupAction)
                 when (result) {
                     is CompletionResult.Success -> {
                         val backupValidator = BackupValidator()
-                        if (!backupValidator.isValid(CardDTO(result.data))) {
+                        if (!backupValidator.isValidBackupStatus(CardDTO(result.data))) {
                             store.dispatchOnMain(BackupAction.ErrorInBackupCard)
                         }
                         if (backupService.currentState == BackupService.State.Finished) {

core/res/src/main/res/values-ru/strings.xml

@@ -397,7 +397,7 @@
   <string name="onboarding_wallet_info_title_third">Код доступа</string>
   <string name="organize_tokens_group">Группы</string>
   <string name="organize_tokens_sort_by_balance">По балансу</string>
-  <string name="organize_tokens_title">Сортировка токенов</string>
+  <string name="organize_tokens_title">Упорядочить токены</string>
   <string name="organize_tokens_ungroup">Список</string>
   <string name="qr_scanner_camera_denied_gallery_button">Выбрать из галереи</string>
   <string name="qr_scanner_camera_denied_settings_button">Настройки</string>
@@ -670,7 +670,7 @@
   <string name="wallet_settings_title">Настройки кошелька</string>
   <string name="wallet_title">Tangem</string>
   <string name="warning_access_denied_message">Используйте %s или отсканируйте карту, чтобы разблокировать доступ к вашему кошельку</string>
-  <string name="warning_backup_errors_message">Пожалуйста, выведите все средства из этого кошелька, сбросьте его к заводским настройкам и создайте новый. Доступ к текущему кошельку будет утерян.</string>
+  <string name="warning_backup_errors_message">Похоже, что процесс активации карт не был завершен корректно. Это могло быть вызвано проблемой взаимодействия с модулем NFC либо некорректным прикладыванием карты к телефону. Пожалуйста, обратитесь в нашу службу поддержки для уточнения деталей.</string>
   <string name="warning_backup_errors_title">Ошибка активации</string>
   <string name="warning_beacon_chain_retirement_content">По решению разработчиков сети BNB стандарт BEP-2 перестанет поддерживаться в июне 2024 года. Чтобы не потерять активы, их необходимо преобразовать в стандарт BEP-20. Используйте функцию обмена в приложении или сторонние сервисы, чтобы перевести средства в cеть BNB Smart Chain.</string>
   <string name="warning_beacon_chain_retirement_title">Отключение сети BNB Beacon Chain</string>

core/res/src/main/res/values/strings.xml

@@ -663,7 +663,7 @@
   <string name="wallet_settings_title">Wallet settings</string>
   <string name="wallet_title">Tangem</string>
   <string name="warning_access_denied_message">Use %s or scan a card to unlock access to your wallet</string>
-  <string name="warning_backup_errors_message">Please withdraw all funds from this wallet, reset it to factory settings, and create a new one. Access to the current wallet will be lost.</string>
+  <string name="warning_backup_errors_message">It seems that the card activation was not completed correctly. This could be due to an issue with your device\'s NFC module or incorrect tapping of the card to your device. Please contact our Support team for assistance.</string>
   <string name="warning_backup_errors_title">Activation error</string>
   <string name="warning_beacon_chain_retirement_content">According to BNB network developers, support for the BEP-2 standard will end in June 2024. To avoid losing assets with this standard, please convert them to the BEP-20 standard. Use our swap service or third-party services to transfer funds to the BNB Smart Chain network.</string>
   <string name="warning_beacon_chain_retirement_title">BNB Beacon Chain will shut down</string>

domain/legacy/src/main/java/com/tangem/domain/redux/LegacyAction.kt

@@ -8,7 +8,9 @@ import java.math.BigDecimal
 
 sealed interface LegacyAction : Action {
 
-    object SendEmailRateCanBeBetter : LegacyAction
+    data object SendEmailSupport : LegacyAction
+
+    data object SendEmailRateCanBeBetter : LegacyAction
 
     /**
      * Initiate an onboarding process.

features/wallet/impl/src/main/java/com/tangem/feature/wallet/presentation/wallet/domain/BackupValidator.kt

@@ -7,10 +7,14 @@ import javax.inject.Inject
 
 class BackupValidator @Inject constructor() {
 
-    fun isValid(cardDTO: CardDTO): Boolean {
+    fun isValidFull(cardDTO: CardDTO): Boolean {
         return validateBackupStatus(cardDTO) && validateCurves(cardDTO)
     }
 
+    fun isValidBackupStatus(cardDTO: CardDTO): Boolean {
+        return validateBackupStatus(cardDTO)
+    }
+
     private fun validateCurves(cardDTO: CardDTO): Boolean {
         val config = CardConfig.createConfig(cardDTO)
         // / Since the curve `bls12381_G2_AUG` was added later into first generation of wallets,

features/wallet/impl/src/main/java/com/tangem/feature/wallet/presentation/wallet/domain/GetMultiWalletWarningsFactory.kt

@@ -58,7 +58,7 @@ internal class GetMultiWalletWarningsFactory @Inject constructor(
             buildList {
                 addSwapPromoNotification(shouldShowPromo, promoBanner, clickIntents)
 
-                addCriticalNotifications(userWallet)
+                addCriticalNotifications(userWallet, clickIntents)
 
                 addInformationalNotifications(cardTypesResolver, maybeTokenList, clickIntents)
 
@@ -86,11 +86,14 @@ internal class GetMultiWalletWarningsFactory @Inject constructor(
         )
     }
 
-    private fun MutableList<WalletNotification>.addCriticalNotifications(userWallet: UserWallet) {
+    private fun MutableList<WalletNotification>.addCriticalNotifications(
+        userWallet: UserWallet,
+        clickIntents: WalletClickIntents,
+    ) {
         val cardTypesResolver = userWallet.scanResponse.cardTypesResolver
         addIf(
-            element = WalletNotification.Critical.BackupError,
-            condition = !backupValidator.isValid(userWallet.scanResponse.card) || userWallet.hasBackupError,
+            element = WalletNotification.Critical.BackupError { clickIntents.onSupportClick() },
+            condition = !backupValidator.isValidBackupStatus(userWallet.scanResponse.card) || userWallet.hasBackupError,
         )
 
         addIf(

features/wallet/impl/src/main/java/com/tangem/feature/wallet/presentation/wallet/state/model/WalletNotification.kt

@@ -20,11 +20,16 @@ import org.joda.time.DateTime
 @Immutable
 sealed class WalletNotification(val config: NotificationConfig) {
 
-    sealed class Critical(title: TextReference, subtitle: TextReference) : WalletNotification(
+    sealed class Critical(
+        title: TextReference,
+        subtitle: TextReference,
+        buttonsState: NotificationConfig.ButtonsState? = null,
+    ) : WalletNotification(
         config = NotificationConfig(
             title = title,
             subtitle = subtitle,
             iconResId = R.drawable.ic_alert_circle_24,
+            buttonsState = buttonsState,
         ),
     ) {
 
@@ -38,9 +43,13 @@ sealed class WalletNotification(val config: NotificationConfig) {
             subtitle = resourceReference(id = R.string.warning_failed_to_verify_card_message),
         )
 
-        data object BackupError : Critical(
+        data class BackupError(val onSupportClick: () -> Unit) : Critical(
             title = resourceReference(R.string.warning_backup_errors_title),
             subtitle = resourceReference(R.string.warning_backup_errors_message),
+            buttonsState = NotificationConfig.ButtonsState.PrimaryButtonConfig(
+                text = resourceReference(id = R.string.details_row_title_contact_to_support),
+                onClick = onSupportClick,
+            ),
         )
     }
 

features/wallet/impl/src/main/java/com/tangem/feature/wallet/presentation/wallet/viewmodels/intents/WalletWarningsClickIntents.kt

@@ -62,6 +62,8 @@ internal interface WalletWarningsClickIntents {
     fun onTravalaPromoClick(link: String?)
 
     fun onCloseTravalaPromoClick()
+
+    fun onSupportClick()
 }
 
 @Suppress("LongParameterList")
@@ -254,7 +256,11 @@ internal class WalletWarningsClickIntentsImplementor @Inject constructor(
         }
     }
 
-    private suspend fun getSelectedUserWallet(): UserWallet? {
+    override fun onSupportClick() {
+        reduxStateHolder.dispatch(LegacyAction.SendEmailSupport)
+    }
+
+    private fun getSelectedUserWallet(): UserWallet? {
         val userWalletId = stateHolder.getSelectedWalletId()
         return getUserWalletUseCase(userWalletId).getOrElse {
             Timber.e(