Updated on 2026-08-14

app/src/main/java/com/tangem/tap/TapApplication.kt

@@ -32,8 +32,10 @@ import com.tangem.tap.domain.walletconnect.WalletConnectRepository
 import com.tangem.tap.network.NetworkConnectivity
 import com.tangem.tap.persistence.PreferencesStorage
 import com.tangem.wallet.BuildConfig
+import com.zendesk.logger.Logger
 import org.rekotlin.Store
 import timber.log.Timber
+import zendesk.chat.Chat
 
 val store = Store(
     reducer = ::appReducer,
@@ -81,7 +83,7 @@ class TapApplication : Application(), ImageLoaderFactory {
     override fun newImageLoader(): ImageLoader {
         return createCoilImageLoader(
             context = this,
-            logEnabled = LogConfig.imageLoader
+            logEnabled = LogConfig.imageLoader,
         )
     }
 
@@ -140,12 +142,11 @@ class TapApplication : Application(), ImageLoaderFactory {
             infoHolder = additionalFeedbackInfo,
             logCollector = tangemLogCollector,
             preferencesStorage = preferencesStorage,
-            logEnabled = LogConfig.zendesk,
-        )
-        feedbackManager.initChat(
-            context = context,
-            zendeskConfig = config.zendesk!!,
         )
+        feedbackManager.chatInitializer = { zendeskConfig ->
+            Chat.INSTANCE.init(context, zendeskConfig.accountKey, zendeskConfig.appId)
+            Logger.setLoggable(LogConfig.zendesk)
+        }
         store.dispatch(GlobalAction.SetFeedbackManager(feedbackManager))
     }
 

app/src/main/java/com/tangem/tap/common/feedback/FeedbackManager.kt

@@ -10,7 +10,6 @@ import com.tangem.tap.foregroundActivityObserver
 import com.tangem.tap.persistence.PreferencesStorage
 import com.tangem.tap.withForegroundActivity
 import com.tangem.wallet.R
-import com.zendesk.logger.Logger
 import timber.log.Timber
 import zendesk.chat.Chat
 import zendesk.chat.ChatConfiguration
@@ -30,20 +29,17 @@ class FeedbackManager(
     val infoHolder: AdditionalFeedbackInfo,
     private val logCollector: TangemLogCollector,
     private val preferencesStorage: PreferencesStorage,
-    private val logEnabled: Boolean = false,
 ) {
-    fun initChat(
-        context: Context,
-        zendeskConfig: ZendeskConfig,
-    ) {
-        Chat.INSTANCE.init(
-            context,
-            zendeskConfig.accountKey,
-            zendeskConfig.appId
-        )
+    private var lastUsedConfigForInitialization: ZendeskConfig? = null
 
-        // Zendesk logs
-        Logger.setLoggable(logEnabled)
+    var chatInitializer: ((ZendeskConfig) -> Unit)? = null
+
+    fun initChat(zendeskConfig: ZendeskConfig) {
+        // prevent double initialization with the same config
+        if (lastUsedConfigForInitialization == zendeskConfig) return
+
+        lastUsedConfigForInitialization = zendeskConfig
+        chatInitializer?.invoke(zendeskConfig)
     }
 
     fun sendEmail(feedbackData: FeedbackData, onFail: ((Exception) -> Unit)? = null) {
@@ -55,7 +51,7 @@ class FeedbackManager(
                 subject = activity.getString(feedbackData.subjectResId),
                 message = feedbackData.joinTogether(activity, infoHolder),
                 file = fileLog,
-                onFail = onFail
+                onFail = onFail,
             )
         }
     }

app/src/main/java/com/tangem/tap/common/redux/global/GlobalAction.kt

@@ -14,6 +14,7 @@ import com.tangem.tap.common.redux.ErrorAction
 import com.tangem.tap.common.redux.NotificationAction
 import com.tangem.tap.common.redux.StateDialog
 import com.tangem.tap.common.redux.ToastNotificationAction
+import com.tangem.tap.common.zendesk.ZendeskConfig
 import com.tangem.tap.domain.TapError
 import com.tangem.tap.domain.configurable.config.ConfigManager
 import com.tangem.tap.domain.configurable.warningMessage.WarningMessage
@@ -79,7 +80,8 @@ sealed class GlobalAction : Action {
     data class SetAnanlyticHandlers(val analyticsHandlers: GlobalAnalyticsHandler) : GlobalAction()
 
     data class SendEmail(val feedbackData: FeedbackData) : GlobalAction()
-    data class OpenChat(val feedbackData: FeedbackData) : GlobalAction()
+    data class OpenChat(val feedbackData: FeedbackData, val zendeskConfig: ZendeskConfig? = null) : GlobalAction()
+    data class OpenSaltPayChat(val feedbackData: FeedbackData) : GlobalAction()
     data class UpdateFeedbackInfo(val walletManagers: List<WalletManager>) : GlobalAction()
 
     object ExchangeManager : GlobalAction() {

app/src/main/java/com/tangem/tap/common/redux/global/GlobalMidlleware.kt

@@ -87,7 +87,31 @@ private fun handleAction(action: Action, appState: () -> AppState?, dispatch: Di
             store.state.globalState.feedbackManager?.sendEmail(action.feedbackData)
         }
         is GlobalAction.OpenChat -> {
-            store.state.globalState.feedbackManager?.openChat(action.feedbackData)
+            val globalState = store.state.globalState
+            val feedbackManager = globalState.feedbackManager.guard {
+                store.dispatchDebugErrorNotification("FeedbackManager not initialized")
+                return
+            }
+            val config = globalState.configManager?.config.guard {
+                store.dispatchDebugErrorNotification("Config not initialized")
+                return
+            }
+
+            val scanResponse = globalState.onboardingState.onboardingManager?.scanResponse
+                ?: globalState.scanResponse
+
+            // if config not set -> try to get it based on a scanResponse.productType
+            val unsafeZendeskConfig = action.zendeskConfig ?: when {
+                scanResponse?.isSaltPay() == true -> config.saltPayConfig?.zendesk
+                else -> config.zendesk
+            }
+
+            val zendeskConfig = unsafeZendeskConfig.guard {
+                store.dispatchDebugErrorNotification("ZendeskConfig not initialized")
+                return
+            }
+            feedbackManager.initChat(zendeskConfig)
+            feedbackManager.openChat(action.feedbackData)
         }
         is GlobalAction.UpdateWalletSignedHashes -> {
             store.dispatch(WalletAction.Warnings.CheckRemainingSignatures(action.remainingSignatures))

app/src/main/java/com/tangem/tap/features/onboarding/products/wallet/saltPay/dialog/NoFundsForActivationDialog.kt

@@ -3,6 +3,8 @@ package com.tangem.tap.features.onboarding.products.wallet.saltPay.dialog
 import android.app.Dialog
 import android.content.Context
 import androidx.appcompat.app.AlertDialog
+import com.tangem.common.extensions.guard
+import com.tangem.tap.common.extensions.dispatchDebugErrorNotification
 import com.tangem.tap.common.feedback.SupportInfo
 import com.tangem.tap.common.redux.global.GlobalAction
 import com.tangem.tap.store
@@ -19,7 +21,11 @@ class NoFundsForActivationDialog {
                 setMessage(R.string.saltpay_error_no_gas_message)
                 //TODO: SaltPay: change onboarding_supplement_button_kyc_waiting -> to appropriate string
                 setPositiveButton(R.string.onboarding_supplement_button_kyc_waiting) { _, _ ->
-                    store.dispatch(GlobalAction.OpenChat(SupportInfo()))
+                    val config = store.state.globalState.configManager?.config?.saltPayConfig?.zendesk.guard {
+                        store.dispatchDebugErrorNotification("SaltPayConfig not initialized")
+                        return@setPositiveButton
+                    }
+                    store.dispatch(GlobalAction.OpenChat(SupportInfo(), config))
                 }
                 setNegativeButton(R.string.common_cancel) { _, _ ->
                 }