Updated on 2026-08-14

2022-07-29 15:15:53 +03:00 · 2022-07-29 15:15:53 +03:00 · 38fab82d81
commit 38fab82d81
parent cf17fd8d66 26e66efeed
8 changed files with 49 additions and 45 deletions
--- a/app/build.gradle
+++ b/app/build.gradle
@ -144,7 +144,7 @@ dependencies {
    implementation("com.squareup.okhttp3:logging-interceptor")

    // Support
-    implementation("com.zendesk:support:5.0.9")
+    implementation("com.zendesk:chat:3.3.5")
    implementation("com.zendesk:messaging:5.2.4")

    //Crypto
--- a/app/src/main/AndroidManifest.xml
+++ b/app/src/main/AndroidManifest.xml
@ -47,7 +47,7 @@
        <activity
            android:exported="true"
            android:name="com.tangem.tap.MainActivity"
-            android:launchMode="singleTask"
+            android:launchMode="singleTop"
            android:screenOrientation="portrait"
            android:windowSoftInputMode="adjustResize">
            <intent-filter>
--- a/app/src/main/java/com/tangem/tap/TapApplication.kt
+++ b/app/src/main/java/com/tangem/tap/TapApplication.kt
@ -141,4 +141,5 @@ class TapApplication : Application(), ImageLoaderFactory {
 data class LogConfig(
    val coil: Boolean = BuildConfig.DEBUG,
    val storeAction: Boolean = BuildConfig.DEBUG,
+    val zendesk: Boolean = BuildConfig.DEBUG,
 )
--- a/app/src/main/java/com/tangem/tap/common/feedback/FeedbackManager.kt
+++ b/app/src/main/java/com/tangem/tap/common/feedback/FeedbackManager.kt
@ -6,18 +6,19 @@ import com.tangem.tap.common.extensions.sendEmail
 import com.tangem.tap.common.log.TangemLogCollector
 import com.tangem.tap.common.zendesk.ZendeskConfig
 import com.tangem.tap.foregroundActivityObserver
+import com.tangem.tap.logConfig
 import com.tangem.tap.withForegroundActivity
+import com.tangem.wallet.R
+import com.zendesk.logger.Logger
+import timber.log.Timber
+import zendesk.chat.Chat
+import zendesk.chat.ChatConfiguration
+import zendesk.chat.ChatEngine
+import zendesk.configurations.Configuration
+import zendesk.messaging.MessagingActivity
 import java.io.File
 import java.io.FileWriter
 import java.io.StringWriter
-import timber.log.Timber
-import zendesk.configurations.Configuration
-import zendesk.core.AnonymousIdentity
-import zendesk.core.Zendesk
-import zendesk.support.Support
-import zendesk.support.request.RequestConfiguration
-import zendesk.support.requestlist.RequestListActivity
-import zendesk.support.requestlist.RequestListConfiguration

 /**
 [REDACTED_AUTHOR]
@ -30,14 +31,14 @@ class FeedbackManager(
        context: Context,
        zendeskConfig: ZendeskConfig,
    ) {
-        Zendesk.INSTANCE.init(
-            /* context = */ context,
-            /* zendeskUrl = */ zendeskConfig.url,
-            /* applicationId = */ zendeskConfig.appId,
-            /* oauthClientId = */ zendeskConfig.clientId,
+        Chat.INSTANCE.init(
+            context,
+            zendeskConfig.accountKey,
+            zendeskConfig.appId
        )
-        Support.INSTANCE.init(Zendesk.INSTANCE)
-        Zendesk.INSTANCE.setIdentity(AnonymousIdentity())
+
+        // Zendesk logs
+        Logger.setLoggable(logConfig.zendesk)
    }

    fun sendEmail(feedbackData: FeedbackData, onFail: ((Exception) -> Unit)? = null) {
@ -57,11 +58,8 @@ class FeedbackManager(
    fun openChat(feedbackData: FeedbackData) {
        feedbackData.prepare(infoHolder)
        foregroundActivityObserver.withForegroundActivity { activity ->
-            RequestListActivity.builder()
-                .show(
-                    /* context = */ activity,
-                    /* configurations = */ buildConfigs(activity, feedbackData)
-                )
+            setChatVisitorNote(activity, feedbackData)
+            showMessagingActivity(activity)
        }
    }

@ -84,20 +82,30 @@ class FeedbackManager(
        }
    }

-    private fun buildConfigs(
+    private fun setChatVisitorNote(
        context: Context,
        feedbackData: FeedbackData,
-    ): List<Configuration> {
-        return listOf(
-            // Request configuration
-            RequestConfiguration.Builder()
-                .withRequestSubject(context.getString(feedbackData.subjectResId))
-                .config(),
-            // Request list configuration
-            RequestListConfiguration.Builder()
-                .withContactUsButtonVisible(true)
-                .config(),
-        )
+    ) {
+        Chat.INSTANCE.providers()
+            ?.profileProvider()
+            ?.setVisitorNote(feedbackData.joinTogether(context, infoHolder))
+    }
+
+    private fun showMessagingActivity(context: Context) {
+        MessagingActivity.builder()
+            .withMultilineResponseOptionsEnabled(false)
+            .withBotLabelStringRes(R.string.chat_bot_name)
+            .withBotAvatarDrawable(R.mipmap.ic_launcher)
+            .withEngines(ChatEngine.engine())
+            .show(context, buildChatConfig())
+    }
+
+    private fun buildChatConfig(): Configuration {
+        return ChatConfiguration.builder()
+            .withOfflineFormEnabled(true)
+            .withAgentAvailabilityEnabled(true)
+            .withPreChatFormEnabled(false)
+            .build()
    }

    private fun getSupportEmail(): String {
--- a/app/src/main/java/com/tangem/tap/common/zendesk/ZendeskConfig.kt
+++ b/app/src/main/java/com/tangem/tap/common/zendesk/ZendeskConfig.kt
@ -11,6 +11,8 @@ data class ZendeskConfig(
    val appId: String,
    @Json(name = "zendeskClientId")
    val clientId: String,
+    @Json(name = "zendeskAccountKey")
+    val accountKey: String,
    @Json(name = "zendeskUrl")
    val url: String,
 )
--- a/app/src/main/res/values-ru/strings_final.xml
+++ b/app/src/main/res/values-ru/strings_final.xml
@ -77,4 +77,6 @@
    <string name="common_yes">Да</string>

    <string name="details_ask_a_question">Задать вопрос</string>
+
+    <string name="chat_bot_name">Tangem Bot</string>
 </resources>
--- a/app/src/main/res/values/strings_final.xml
+++ b/app/src/main/res/values/strings_final.xml
@ -78,4 +78,6 @@
    <string name="common_no">No</string>

    <string name="details_ask_a_question">Ask a question</string>
+
+    <string name="chat_bot_name">Tangem Bot</string>
 </resources>
--- a/app/src/main/res/values/zendesk_styles.xml
+++ b/app/src/main/res/values/zendesk_styles.xml
@ -4,15 +4,4 @@
        <item name="colorPrimary">@color/darkGray6</item>
        <item name="colorPrimaryDark">@color/darkGray6</item>
    </style>
-
-    // Contact us FAB style
-    <style name="zs_contact_us_fab">
-        <item name="android:gravity">bottom|end</item>
-        <item name="android:layout_margin">@dimen/zs_fab_margin</item>
-        <item name="android:contentDescription">@string/zs_general_contact_us_button_label_accessibility</item>
-        <item name="android:visibility">gone</item>
-        <item name="backgroundTint">@color/selector_btn_green</item>
-        <item name="srcCompat">@drawable/zs_create_ticket_fab</item>
-        <item name="tint">@color/white</item>
-    </style>
 </resources>