Updated on 2026-08-14

core/res/src/main/res/values/strings.xml

@@ -548,6 +548,7 @@
   <string name="feedback_preface_scan_failed">Please tell us what card or ring do you have</string>
   <string name="feedback_preface_support">Hi support team,</string>
   <string name="feedback_preface_tx_failed">Please tell us more about your issue. Every small detail can help.</string>
+  <string name="feedback_subject_backup_problem">Backup issue</string>
   <string name="feedback_subject_pre_activated_wallet">Previously activated wallet</string>
   <string name="feedback_subject_rate_negative">My suggestions</string>
   <string name="feedback_subject_scan_failed">Can\'t scan a card/ring</string>

domain/feedback/models/src/main/kotlin/com/tangem/domain/feedback/models/FeedbackEmailType.kt

@@ -18,6 +18,9 @@ sealed interface FeedbackEmailType {
     /** User rate the app as "can be better" */
     data class RateCanBeBetter(override val walletMetaInfo: WalletMetaInfo) : FeedbackEmailType
 
+    /** User has problem with backup */
+    data class BackupProblem(override val walletMetaInfo: WalletMetaInfo) : FeedbackEmailType
+
     /** User has problem with scanning */
     data object ScanningProblem : FeedbackEmailType {
         override val walletMetaInfo: WalletMetaInfo? = null

domain/feedback/src/main/java/com/tangem/domain/feedback/SendFeedbackEmailUseCase.kt

@@ -97,6 +97,7 @@ class SendFeedbackEmailUseCase(
             is FeedbackEmailType.Visa.FeatureIsBeta,
             -> this
             is FeedbackEmailType.DirectUserRequest,
+            is FeedbackEmailType.BackupProblem,
             is FeedbackEmailType.RateCanBeBetter,
             is FeedbackEmailType.StakingProblem,
             is FeedbackEmailType.SwapProblem,

domain/feedback/src/main/java/com/tangem/domain/feedback/utils/EmailMessageBodyResolver.kt

@@ -28,6 +28,7 @@ internal class EmailMessageBodyResolver(
             is FeedbackEmailType.SwapProblem -> addSwapProblemBody(type)
             is FeedbackEmailType.CurrencyDescriptionError -> addTokenInfo(type)
             is FeedbackEmailType.PreActivatedWallet -> addUserRequestBody(type.walletMetaInfo)
+            is FeedbackEmailType.BackupProblem -> addUserRequestBody(type.walletMetaInfo)
             is FeedbackEmailType.ScanningProblem,
             is FeedbackEmailType.CardAttestationFailed,
             -> addPhoneInfoBody()

domain/feedback/src/main/java/com/tangem/domain/feedback/utils/EmailMessageTitleResolver.kt

@@ -28,6 +28,7 @@ internal class EmailMessageTitleResolver(private val resources: Resources) {
             is FeedbackEmailType.Visa.Withdrawal,
             is FeedbackEmailType.Visa.FeatureIsBeta,
             is FeedbackEmailType.PreActivatedWallet,
+            is FeedbackEmailType.BackupProblem,
             -> R.string.feedback_preface_support
             is FeedbackEmailType.RateCanBeBetter -> R.string.feedback_preface_rate_negative
             is FeedbackEmailType.ScanningProblem -> R.string.feedback_preface_scan_failed

domain/feedback/src/main/java/com/tangem/domain/feedback/utils/EmailSubjectResolver.kt

@@ -25,6 +25,7 @@ internal class EmailSubjectResolver(private val resources: Resources) {
                     resources.getStringSafe(R.string.feedback_subject_support_tangem)
                 }
             }
+            is FeedbackEmailType.BackupProblem -> resources.getStringSafe(R.string.feedback_subject_backup_problem)
             is FeedbackEmailType.RateCanBeBetter -> resources.getStringSafe(R.string.feedback_subject_rate_negative)
             is FeedbackEmailType.ScanningProblem -> resources.getStringSafe(R.string.feedback_subject_scan_failed)
             is FeedbackEmailType.TransactionSendingProblem,

features/onboarding-v2/impl/src/main/kotlin/com/tangem/features/onboarding/v2/multiwallet/impl/child/finalize/model/MultiWalletFinalizeModel.kt

@@ -390,7 +390,7 @@ internal class MultiWalletFinalizeModel @Inject constructor(
         modelScope.launch {
             val cardInfo =
                 getWalletMetaInfoUseCase(multiWalletState.value.currentScanResponse).getOrNull() ?: return@launch
-            sendFeedbackEmailUseCase(FeedbackEmailType.DirectUserRequest(cardInfo))
+            sendFeedbackEmailUseCase(FeedbackEmailType.BackupProblem(cardInfo))
         }
     }