Updated on 2026-08-14

app/src/main/java/com/tangem/tap/common/feedback/FeedbackManager.kt

@@ -1,24 +1,14 @@
 package com.tangem.tap.common.feedback
 
 import android.content.Context
-import android.os.Build
-import com.tangem.core.analytics.Analytics
 import com.tangem.domain.common.TapWorkarounds
+import com.tangem.tap.common.chat.ChatConfig
+import com.tangem.tap.common.chat.ChatManager
 import com.tangem.tap.common.extensions.sendEmail
 import com.tangem.tap.common.log.TangemLogCollector
-import com.tangem.tap.common.zendesk.ZendeskConfig
 import com.tangem.tap.foregroundActivityObserver
-import com.tangem.tap.persistence.PreferencesStorage
 import com.tangem.tap.withForegroundActivity
-import com.tangem.wallet.R
 import timber.log.Timber
-import zendesk.chat.Chat
-import zendesk.chat.ChatConfiguration
-import zendesk.chat.ChatEngine
-import zendesk.chat.ChatProvidersConfiguration
-import zendesk.chat.VisitorInfo
-import zendesk.configurations.Configuration
-import zendesk.messaging.MessagingActivity
 import java.io.File
 import java.io.FileWriter
 import java.io.StringWriter
@@ -29,19 +19,8 @@ import java.io.StringWriter
 class FeedbackManager(
     val infoHolder: AdditionalFeedbackInfo,
     private val logCollector: TangemLogCollector,
-    private val preferencesStorage: PreferencesStorage,
+    private val chatManager: ChatManager,
 ) {
-    private var lastUsedConfigForInitialization: ZendeskConfig? = null
-
-    var chatInitializer: ((ZendeskConfig) -> Unit)? = null
-
-    fun initChat(zendeskConfig: ZendeskConfig) {
-        // prevent double initialization with the same config
-        if (lastUsedConfigForInitialization == zendeskConfig) return
-
-        lastUsedConfigForInitialization = zendeskConfig
-        chatInitializer?.invoke(zendeskConfig)
-    }
 
     fun sendEmail(feedbackData: FeedbackData, onFail: ((Exception) -> Unit)? = null) {
         feedbackData.prepare(infoHolder)
@@ -57,12 +36,12 @@ class FeedbackManager(
         }
     }
 
-    fun openChat(feedbackData: FeedbackData) {
-        feedbackData.prepare(infoHolder)
-        foregroundActivityObserver.withForegroundActivity { activity ->
-            setChatVisitorInfo()
-            setChatVisitorNote(activity, feedbackData)
-            showMessagingActivity(activity)
+    fun openChat(config: ChatConfig, feedbackData: FeedbackData) {
+        chatManager.open(config) { context ->
+            feedbackData.run {
+                prepare(infoHolder)
+                joinTogether(context, infoHolder)
+            }
         }
     }
 
@@ -85,47 +64,6 @@ class FeedbackManager(
         }
     }
 
-    private fun setChatVisitorInfo() {
-        if (preferencesStorage.chatFirstLaunchTime == null) {
-            preferencesStorage.chatFirstLaunchTime = System.currentTimeMillis()
-        }
-        val chatUserId = (preferencesStorage.chatFirstLaunchTime.toString() + Build.MODEL).hashCode()
-        val visitorInfo = VisitorInfo.builder()
-            .withName("User $chatUserId")
-            .build()
-
-        Chat.INSTANCE.chatProvidersConfiguration = ChatProvidersConfiguration.builder()
-            .withVisitorInfo(visitorInfo)
-            .build()
-    }
-
-    private fun setChatVisitorNote(
-        context: Context,
-        feedbackData: FeedbackData,
-    ) {
-        Chat.INSTANCE.providers()
-            ?.profileProvider()
-            ?.setVisitorNote(feedbackData.joinTogether(context, infoHolder))
-    }
-
-    private fun showMessagingActivity(context: Context) {
-        Analytics.send(com.tangem.tap.common.analytics.events.Chat.ScreenOpened())
-        MessagingActivity.builder()
-            .withMultilineResponseOptionsEnabled(false)
-            .withBotLabelStringRes(R.string.chat_bot_name)
-            .withBotAvatarDrawable(R.mipmap.ic_launcher)
-            .withEngines(ChatEngine.engine())
-            .show(context, buildChatConfig())
-    }
-
-    private fun buildChatConfig(): Configuration {
-        return ChatConfiguration.builder()
-            .withOfflineFormEnabled(true)
-            .withAgentAvailabilityEnabled(true)
-            .withPreChatFormEnabled(false)
-            .build()
-    }
-
     private fun getSupportEmail(): String {
         return if (TapWorkarounds.isStart2CoinIssuer(infoHolder.cardIssuer)) {
             S2C_SUPPORT_EMAIL