Updated on 2026-08-14

app/src/main/java/com/tangem/tap/TapApplication.kt

@@ -25,6 +25,7 @@ import com.tangem.tap.common.analytics.filters.BasicTopUpFilter
 import com.tangem.tap.common.analytics.handlers.amplitude.AmplitudeAnalyticsHandler
 import com.tangem.tap.common.analytics.handlers.appsFlyer.AppsFlyerAnalyticsHandler
 import com.tangem.tap.common.analytics.handlers.firebase.FirebaseAnalyticsHandler
+import com.tangem.tap.common.chat.ChatManager
 import com.tangem.tap.common.feedback.AdditionalFeedbackInfo
 import com.tangem.tap.common.feedback.FeedbackManager
 import com.tangem.tap.common.images.createCoilImageLoader
@@ -55,11 +56,9 @@ import com.tangem.tap.persistence.CardBalanceStateAdapter
 import com.tangem.tap.persistence.PreferencesStorage
 import com.tangem.tap.proxy.AppStateHolder
 import com.tangem.wallet.BuildConfig
-import com.zendesk.logger.Logger
 import dagger.hilt.android.HiltAndroidApp
 import org.rekotlin.Store
 import timber.log.Timber
-import zendesk.chat.Chat
 import javax.inject.Inject
 
 lateinit var store: Store<AppState>
@@ -188,7 +187,7 @@ class TapApplication : Application(), ImageLoaderFactory {
     private fun initWithConfigDependency(config: Config) {
         shopService = TangemShopService(this, config.shopify!!)
         initAnalytics(this, config)
-        initFeedbackManager(this, preferencesStorage, config)
+        initFeedbackManager(this, preferencesStorage, foregroundActivityObserver)
     }
 
     private fun initAnalytics(application: Application, config: Config) {
@@ -210,7 +209,11 @@ class TapApplication : Application(), ImageLoaderFactory {
         factory.build(Analytics, buildData)
     }
 
-    private fun initFeedbackManager(context: Context, preferencesStorage: PreferencesStorage, config: Config) {
+    private fun initFeedbackManager(
+        context: Context,
+        preferencesStorage: PreferencesStorage,
+        foregroundActivityObserver: ForegroundActivityObserver,
+    ) {
         fun initAdditionalFeedbackInfo(context: Context): AdditionalFeedbackInfo = AdditionalFeedbackInfo().apply {
             appVersion = try {
                 val pInfo = context.packageManager.getPackageInfo(context.packageName, 0)
@@ -243,12 +246,8 @@ class TapApplication : Application(), ImageLoaderFactory {
         val feedbackManager = FeedbackManager(
             infoHolder = additionalFeedbackInfo,
             logCollector = tangemLogCollector,
-            preferencesStorage = preferencesStorage,
+            chatManager = ChatManager(preferencesStorage, foregroundActivityObserver),
         )
-        feedbackManager.chatInitializer = { zendeskConfig ->
-            Chat.INSTANCE.init(context, zendeskConfig.accountKey, zendeskConfig.appId)
-            Logger.setLoggable(LogConfig.zendesk)
-        }
         store.dispatch(GlobalAction.SetFeedbackManager(feedbackManager))
     }
 

app/src/main/java/com/tangem/tap/common/chat/ChatConfig.kt

@@ -1,8 +1,10 @@
-package com.tangem.tap.common.zendesk
+package com.tangem.tap.common.chat
 
 import com.squareup.moshi.Json
 import com.squareup.moshi.JsonClass
 
+sealed interface ChatConfig
+
 @JsonClass(generateAdapter = true)
 data class ZendeskConfig(
     @Json(name = "zendeskApiKey")
@@ -15,4 +17,8 @@ data class ZendeskConfig(
     val accountKey: String,
     @Json(name = "zendeskUrl")
     val url: String,
-)
+) : ChatConfig
+
+data class SprinklrConfig(
+    val appId: String,
+) : ChatConfig

app/src/main/java/com/tangem/tap/common/chat/ChatManager.kt

@@ -0,0 +1,26 @@
+package com.tangem.tap.common.chat
+
+import android.content.Context
+import com.tangem.tap.ForegroundActivityObserver
+import com.tangem.tap.common.chat.opener.ChatOpener
+import com.tangem.tap.common.chat.opener.implementation.SprinklrChatOpener
+import com.tangem.tap.common.chat.opener.implementation.ZendeskChatOpener
+import com.tangem.tap.persistence.PreferencesStorage
+
+class ChatManager(
+    private val preferencesStorage: PreferencesStorage,
+    private val foregroundActivityObserver: ForegroundActivityObserver,
+) {
+    private val openers = mutableMapOf<ChatConfig, ChatOpener>()
+
+    fun open(config: ChatConfig, feedbackDataBuilder: (Context) -> String) {
+        val opener = openers.getOrPut(config) {
+            when (config) {
+                is SprinklrConfig -> SprinklrChatOpener()
+                is ZendeskConfig -> ZendeskChatOpener(config, preferencesStorage, foregroundActivityObserver)
+            }
+        }
+
+        opener.open(feedbackDataBuilder)
+    }
+}

app/src/main/java/com/tangem/tap/common/chat/opener/ChatOpener.kt

@@ -0,0 +1,7 @@
+package com.tangem.tap.common.chat.opener
+
+import android.content.Context
+
+internal interface ChatOpener {
+    fun open(feedbackDataBuilder: (Context) -> String)
+}

app/src/main/java/com/tangem/tap/common/chat/opener/implementation/SprinklrChatOpener.kt

@@ -0,0 +1,10 @@
+package com.tangem.tap.common.chat.opener.implementation
+
+import android.content.Context
+import com.tangem.tap.common.chat.opener.ChatOpener
+
+internal class SprinklrChatOpener : ChatOpener {
+    override fun open(feedbackDataBuilder: (Context) -> String) {
+        // TODO: Open activity with Sprinklr WebView, will be in further MRs
+    }
+}

app/src/main/java/com/tangem/tap/common/chat/opener/implementation/ZendeskChatOpener.kt

@@ -0,0 +1,83 @@
+package com.tangem.tap.common.chat.opener.implementation
+
+import android.content.Context
+import android.os.Build
+import com.tangem.core.analytics.Analytics
+import com.tangem.domain.common.LogConfig
+import com.tangem.tap.ForegroundActivityObserver
+import com.tangem.tap.common.chat.ZendeskConfig
+import com.tangem.tap.common.chat.opener.ChatOpener
+import com.tangem.tap.persistence.PreferencesStorage
+import com.tangem.tap.withForegroundActivity
+import com.tangem.wallet.R
+import com.zendesk.logger.Logger
+import zendesk.chat.Chat
+import zendesk.chat.ChatConfiguration
+import zendesk.chat.ChatEngine
+import zendesk.chat.ChatProvidersConfiguration
+import zendesk.chat.VisitorInfo
+import zendesk.configurations.Configuration
+import zendesk.messaging.MessagingActivity
+
+internal class ZendeskChatOpener(
+    private val config: ZendeskConfig,
+    private val preferencesStorage: PreferencesStorage,
+    private val foregroundActivityObserver: ForegroundActivityObserver,
+) : ChatOpener {
+    private var isInitialized = false
+
+    override fun open(feedbackDataBuilder: (Context) -> String) {
+        foregroundActivityObserver.withForegroundActivity { activity ->
+            initZendeskIfNeeded(activity.applicationContext)
+            setChatVisitorInfo()
+            setChatVisitorNote(feedbackDataBuilder(activity))
+            showMessagingActivity(activity)
+        }
+    }
+
+    private fun initZendeskIfNeeded(context: Context) {
+        if (isInitialized) return
+        isInitialized = true
+
+        Chat.INSTANCE.init(context, config.accountKey, config.appId)
+        Logger.setLoggable(LogConfig.zendesk)
+    }
+
+    private fun setChatVisitorInfo() {
+        if (preferencesStorage.chatFirstLaunchTime == null) {
+            preferencesStorage.chatFirstLaunchTime = System.currentTimeMillis()
+        }
+        val chatUserId = (preferencesStorage.chatFirstLaunchTime.toString() + Build.MODEL).hashCode()
+        val visitorInfo = VisitorInfo.builder()
+            .withName("User $chatUserId")
+            .build()
+
+        Chat.INSTANCE.chatProvidersConfiguration = ChatProvidersConfiguration.builder()
+            .withVisitorInfo(visitorInfo)
+            .build()
+    }
+
+    private fun setChatVisitorNote(note: String) {
+        Chat.INSTANCE.providers()
+            ?.profileProvider()
+            ?.setVisitorNote(note)
+    }
+
+    private fun showMessagingActivity(context: Context) {
+        Analytics.send(com.tangem.tap.common.analytics.events.Chat.ScreenOpened())
+        MessagingActivity.builder()
+            .withMultilineResponseOptionsEnabled(false)
+            .withBotLabelStringRes(R.string.chat_bot_name)
+            .withBotAvatarDrawable(R.mipmap.ic_launcher)
+            .withEngines(ChatEngine.engine())
+            .show(context, buildChatConfig())
+    }
+
+    private fun buildChatConfig(): Configuration {
+        return ChatConfiguration.builder()
+            .withOfflineFormEnabled(true)
+            .withAgentAvailabilityEnabled(true)
+            .withPreChatFormEnabled(false)
+            .build()
+    }
+}

app/src/main/java/com/tangem/tap/common/feedback/FeedbackManager.kt

@@ -1,24 +1,14 @@
 package com.tangem.tap.common.feedback
 
 import android.content.Context
-import android.os.Build
-import com.tangem.core.analytics.Analytics
 import com.tangem.domain.common.TapWorkarounds
+import com.tangem.tap.common.chat.ChatConfig
+import com.tangem.tap.common.chat.ChatManager
 import com.tangem.tap.common.extensions.sendEmail
 import com.tangem.tap.common.log.TangemLogCollector
-import com.tangem.tap.common.zendesk.ZendeskConfig
 import com.tangem.tap.foregroundActivityObserver
-import com.tangem.tap.persistence.PreferencesStorage
 import com.tangem.tap.withForegroundActivity
-import com.tangem.wallet.R
 import timber.log.Timber
-import zendesk.chat.Chat
-import zendesk.chat.ChatConfiguration
-import zendesk.chat.ChatEngine
-import zendesk.chat.ChatProvidersConfiguration
-import zendesk.chat.VisitorInfo
-import zendesk.configurations.Configuration
-import zendesk.messaging.MessagingActivity
 import java.io.File
 import java.io.FileWriter
 import java.io.StringWriter
@@ -29,19 +19,8 @@ import java.io.StringWriter
 class FeedbackManager(
     val infoHolder: AdditionalFeedbackInfo,
     private val logCollector: TangemLogCollector,
-    private val preferencesStorage: PreferencesStorage,
+    private val chatManager: ChatManager,
 ) {
-    private var lastUsedConfigForInitialization: ZendeskConfig? = null
-
-    var chatInitializer: ((ZendeskConfig) -> Unit)? = null
-
-    fun initChat(zendeskConfig: ZendeskConfig) {
-        // prevent double initialization with the same config
-        if (lastUsedConfigForInitialization == zendeskConfig) return
-
-        lastUsedConfigForInitialization = zendeskConfig
-        chatInitializer?.invoke(zendeskConfig)
-    }
 
     fun sendEmail(feedbackData: FeedbackData, onFail: ((Exception) -> Unit)? = null) {
         feedbackData.prepare(infoHolder)
@@ -57,12 +36,12 @@ class FeedbackManager(
         }
     }
 
-    fun openChat(feedbackData: FeedbackData) {
-        feedbackData.prepare(infoHolder)
-        foregroundActivityObserver.withForegroundActivity { activity ->
-            setChatVisitorInfo()
-            setChatVisitorNote(activity, feedbackData)
-            showMessagingActivity(activity)
+    fun openChat(config: ChatConfig, feedbackData: FeedbackData) {
+        chatManager.open(config) { context ->
+            feedbackData.run {
+                prepare(infoHolder)
+                joinTogether(context, infoHolder)
+            }
         }
     }
 
@@ -85,47 +64,6 @@ class FeedbackManager(
         }
     }
 
-    private fun setChatVisitorInfo() {
-        if (preferencesStorage.chatFirstLaunchTime == null) {
-            preferencesStorage.chatFirstLaunchTime = System.currentTimeMillis()
-        }
-        val chatUserId = (preferencesStorage.chatFirstLaunchTime.toString() + Build.MODEL).hashCode()
-        val visitorInfo = VisitorInfo.builder()
-            .withName("User $chatUserId")
-            .build()
-
-        Chat.INSTANCE.chatProvidersConfiguration = ChatProvidersConfiguration.builder()
-            .withVisitorInfo(visitorInfo)
-            .build()
-    }
-
-    private fun setChatVisitorNote(
-        context: Context,
-        feedbackData: FeedbackData,
-    ) {
-        Chat.INSTANCE.providers()
-            ?.profileProvider()
-            ?.setVisitorNote(feedbackData.joinTogether(context, infoHolder))
-    }
-
-    private fun showMessagingActivity(context: Context) {
-        Analytics.send(com.tangem.tap.common.analytics.events.Chat.ScreenOpened())
-        MessagingActivity.builder()
-            .withMultilineResponseOptionsEnabled(false)
-            .withBotLabelStringRes(R.string.chat_bot_name)
-            .withBotAvatarDrawable(R.mipmap.ic_launcher)
-            .withEngines(ChatEngine.engine())
-            .show(context, buildChatConfig())
-    }
-
-    private fun buildChatConfig(): Configuration {
-        return ChatConfiguration.builder()
-            .withOfflineFormEnabled(true)
-            .withAgentAvailabilityEnabled(true)
-            .withPreChatFormEnabled(false)
-            .build()
-    }
-
     private fun getSupportEmail(): String {
         return if (TapWorkarounds.isStart2CoinIssuer(infoHolder.cardIssuer)) {
             S2C_SUPPORT_EMAIL

app/src/main/java/com/tangem/tap/common/redux/global/GlobalAction.kt

@@ -5,6 +5,7 @@ import com.tangem.blockchain.common.WalletManager
 import com.tangem.common.CompletionResult
 import com.tangem.common.core.TangemError
 import com.tangem.domain.common.ScanResponse
+import com.tangem.tap.common.chat.ChatConfig
 import com.tangem.tap.common.entities.FiatCurrency
 import com.tangem.tap.common.feedback.FeedbackData
 import com.tangem.tap.common.feedback.FeedbackManager
@@ -13,7 +14,6 @@ import com.tangem.tap.common.redux.ErrorAction
 import com.tangem.tap.common.redux.NotificationAction
 import com.tangem.tap.common.redux.StateDialog
 import com.tangem.tap.common.redux.ToastNotificationAction
-import com.tangem.tap.common.zendesk.ZendeskConfig
 import com.tangem.tap.domain.TapError
 import com.tangem.tap.domain.configurable.config.ConfigManager
 import com.tangem.tap.domain.configurable.warningMessage.WarningMessage
@@ -87,7 +87,7 @@ sealed class GlobalAction : Action {
     data class SetFeedbackManager(val feedbackManager: FeedbackManager) : GlobalAction()
 
     data class SendEmail(val feedbackData: FeedbackData) : GlobalAction()
-    data class OpenChat(val feedbackData: FeedbackData, val zendeskConfig: ZendeskConfig? = null) : GlobalAction()
+    data class OpenChat(val feedbackData: FeedbackData, val chatConfig: ChatConfig? = null) : GlobalAction()
     data class UpdateFeedbackInfo(val walletManagers: List<WalletManager>) : GlobalAction()
 
     object ExchangeManager : GlobalAction() {

app/src/main/java/com/tangem/tap/common/redux/global/GlobalMidlleware.kt

@@ -9,6 +9,7 @@ import com.tangem.domain.common.LogConfig
 import com.tangem.domain.common.ProductType
 import com.tangem.domain.common.ScanResponse
 import com.tangem.domain.common.extensions.withMainContext
+import com.tangem.tap.common.chat.SprinklrConfig
 import com.tangem.tap.common.extensions.dispatchDebugErrorNotification
 import com.tangem.tap.common.extensions.dispatchDialogShow
 import com.tangem.tap.common.extensions.dispatchOnMain
@@ -109,17 +110,16 @@ private fun handleAction(action: Action, appState: () -> AppState?, dispatch: Di
             val scanResponse = globalState.scanResponse ?: globalState.onboardingState.onboardingManager?.scanResponse
 
             // if config not set -> try to get it based on a scanResponse.productType
-            val unsafeZendeskConfig = action.zendeskConfig ?: when {
-                scanResponse?.isSaltPay() == true -> config.saltPayConfig?.zendesk
+            val unsafeChatConfig = action.chatConfig ?: when {
+                scanResponse?.isSaltPay() == true -> config.saltPayConfig?.sprinklrAppID?.let(::SprinklrConfig)
                 else -> config.zendesk
             }
 
-            val zendeskConfig = unsafeZendeskConfig.guard {
+            val chatConfig = unsafeChatConfig.guard {
                 store.dispatchDebugErrorNotification("ZendeskConfig not initialized")
                 return
             }
-            feedbackManager.initChat(zendeskConfig)
-            feedbackManager.openChat(action.feedbackData)
+            feedbackManager.openChat(chatConfig, action.feedbackData)
         }
         is GlobalAction.UpdateWalletSignedHashes -> {
             store.dispatch(WalletAction.Warnings.CheckRemainingSignatures(action.remainingSignatures))

app/src/main/java/com/tangem/tap/domain/configurable/config/ConfigManager.kt

@@ -5,8 +5,8 @@ import com.tangem.blockchain.common.BlockchairCredentials
 import com.tangem.blockchain.common.GetBlockCredentials
 import com.tangem.blockchain.common.NowNodeCredentials
 import com.tangem.blockchain.common.QuickNodeCredentials
+import com.tangem.tap.common.chat.ZendeskConfig
 import com.tangem.tap.common.shop.shopify.ShopifyShop
-import com.tangem.tap.common.zendesk.ZendeskConfig
 import com.tangem.tap.domain.configurable.Loader
 import com.tangem.tap.features.onboarding.products.wallet.saltPay.SaltPayConfig
 

app/src/main/java/com/tangem/tap/domain/configurable/config/JsonModels.kt

@@ -1,7 +1,7 @@
 package com.tangem.tap.domain.configurable.config
 
+import com.tangem.tap.common.chat.ZendeskConfig
 import com.tangem.tap.common.shop.shopify.ShopifyShop
-import com.tangem.tap.common.zendesk.ZendeskConfig
 import com.tangem.tap.features.onboarding.products.wallet.saltPay.SaltPayConfig
 
 /**

app/src/main/java/com/tangem/tap/features/onboarding/products/wallet/saltPay/SaltPayConfig.kt

@@ -1,20 +1,19 @@
 package com.tangem.tap.features.onboarding.products.wallet.saltPay
 
-import com.tangem.tap.common.zendesk.ZendeskConfig
 import org.spongycastle.util.encoders.Base64.toBase64String
 
 /**
 [REDACTED_AUTHOR]
  */
 data class SaltPayConfig(
-    val zendesk: ZendeskConfig,
+    val sprinklrAppID: String,
     val kycProvider: KYCProvider,
     val credentials: Credentials,
 ) {
     companion object {
         fun stub(): SaltPayConfig {
             return SaltPayConfig(
-                zendesk = ZendeskConfig("", "", "", "", ""),
+                sprinklrAppID = "",
                 kycProvider = KYCProvider("", "", "", ""),
                 credentials = Credentials("", ""),
             )

app/src/main/java/com/tangem/tap/features/onboarding/products/wallet/saltPay/dialog/NoFundsForActivationDialog.kt

@@ -4,6 +4,7 @@ import android.app.Dialog
 import android.content.Context
 import androidx.appcompat.app.AlertDialog
 import com.tangem.common.extensions.guard
+import com.tangem.tap.common.chat.SprinklrConfig
 import com.tangem.tap.common.extensions.dispatchDebugErrorNotification
 import com.tangem.tap.common.feedback.SupportInfo
 import com.tangem.tap.common.redux.global.GlobalAction
@@ -20,11 +21,14 @@ class NoFundsForActivationDialog {
                 setTitle(R.string.saltpay_error_no_gas_title)
                 setMessage(R.string.saltpay_error_no_gas_message)
                 setPositiveButton(R.string.chat_button_title) { _, _ ->
-                    val config = store.state.globalState.configManager?.config?.saltPayConfig?.zendesk.guard {
-                        store.dispatchDebugErrorNotification("SaltPayConfig not initialized")
-                        return@setPositiveButton
-                    }
-                    store.dispatch(GlobalAction.OpenChat(SupportInfo(), config))
+                    val sprinklrAppId = store.state.globalState.configManager?.config
+                        ?.saltPayConfig
+                        ?.sprinklrAppID
+                        .guard {
+                            store.dispatchDebugErrorNotification("SaltPayConfig not initialized")
+                            return@setPositiveButton
+                        }
+                    store.dispatch(GlobalAction.OpenChat(SupportInfo(), SprinklrConfig(sprinklrAppId)))
                 }
                 setNegativeButton(R.string.common_cancel) { _, _ ->
                 }