Updated on 2026-08-14

app/src/main/java/com/tangem/tap/TapApplication.kt

@@ -122,11 +122,19 @@ class TapApplication : Application(), ImageLoaderFactory {
         )
         val logWriter = TangemLogCollector(
             levels = logLevels,
-            messageFormatter = LogFormat.StairsFormatter()
+            messageFormatter = LogFormat.StairsFormatter(),
         )
         Log.addLogger(logWriter)
 
-        store.dispatch(GlobalAction.SetFeedbackManager(FeedbackManager(infoHolder, logWriter)))
+        store.dispatch(
+            GlobalAction.SetFeedbackManager(
+                FeedbackManager(
+                    infoHolder = infoHolder,
+                    logCollector = logWriter,
+                    preferencesStorage = preferencesStorage,
+                ),
+            ),
+        )
     }
 
     private fun initAppsFlyer() {

app/src/main/java/com/tangem/tap/common/feedback/FeedbackManager.kt

@@ -1,12 +1,14 @@
 package com.tangem.tap.common.feedback
 
 import android.content.Context
+import android.os.Build
 import com.tangem.domain.common.TapWorkarounds
 import com.tangem.tap.common.extensions.sendEmail
 import com.tangem.tap.common.log.TangemLogCollector
 import com.tangem.tap.common.zendesk.ZendeskConfig
 import com.tangem.tap.foregroundActivityObserver
 import com.tangem.tap.logConfig
+import com.tangem.tap.persistence.PreferencesStorage
 import com.tangem.tap.withForegroundActivity
 import com.tangem.wallet.R
 import com.zendesk.logger.Logger
@@ -14,6 +16,8 @@ import timber.log.Timber
 import zendesk.chat.Chat
 import zendesk.chat.ChatConfiguration
 import zendesk.chat.ChatEngine
+import zendesk.chat.ChatProvidersConfiguration
+import zendesk.chat.VisitorInfo
 import zendesk.configurations.Configuration
 import zendesk.messaging.MessagingActivity
 import java.io.File
@@ -26,6 +30,7 @@ import java.io.StringWriter
 class FeedbackManager(
     val infoHolder: AdditionalFeedbackInfo,
     private val logCollector: TangemLogCollector,
+    private val preferencesStorage: PreferencesStorage,
 ) {
     fun initChat(
         context: Context,
@@ -58,6 +63,7 @@ class FeedbackManager(
     fun openChat(feedbackData: FeedbackData) {
         feedbackData.prepare(infoHolder)
         foregroundActivityObserver.withForegroundActivity { activity ->
+            setChatVisitorInfo()
             setChatVisitorNote(activity, feedbackData)
             showMessagingActivity(activity)
         }
@@ -82,6 +88,20 @@ class FeedbackManager(
         }
     }
 
+    private fun setChatVisitorInfo() {
+        if (preferencesStorage.chatFirstLaunchTime == null) {
+            preferencesStorage.chatFirstLaunchTime = System.currentTimeMillis()
+        }
+        val chatUserId = (preferencesStorage.chatFirstLaunchTime.toString() + Build.MODEL).hashCode()
+        val visitorInfo = VisitorInfo.builder()
+            .withName("User $chatUserId")
+            .build()
+
+        Chat.INSTANCE.chatProvidersConfiguration = ChatProvidersConfiguration.builder()
+            .withVisitorInfo(visitorInfo)
+            .build()
+    }
+
     private fun setChatVisitorNote(
         context: Context,
         feedbackData: FeedbackData,

app/src/main/java/com/tangem/tap/persistence/PreferencesStorage.kt

@@ -5,7 +5,7 @@ import android.content.Context
 import android.content.SharedPreferences
 import androidx.core.content.edit
 import com.tangem.common.json.MoshiJsonConverter
-import java.util.Calendar
+import java.util.*
 
 
 class PreferencesStorage(applicationContext: Application) {
@@ -25,6 +25,10 @@ class PreferencesStorage(applicationContext: Application) {
         fiatCurrenciesPrefStorage.migrate()
     }
 
+    var chatFirstLaunchTime: Long?
+        get() = preferences.getLong(CHAT_FIRST_LAUNCH_KEY, 0).takeIf { it != 0L }
+        set(value) = preferences.edit { putLong(CHAT_FIRST_LAUNCH_KEY, value ?: 0) }
+
     fun getCountOfLaunches(): Int = preferences.getInt(APP_LAUNCH_COUNT_KEY, 1)
 
     @Deprecated("Use UsedCardsPrefStorage instead")
@@ -58,6 +62,7 @@ class PreferencesStorage(applicationContext: Application) {
         private const val DISCLAIMER_ACCEPTED_KEY = "disclaimerAccepted"
         private const val TWINS_ONBOARDING_SHOWN_KEY = "twinsOnboardingShown"
         private const val APP_LAUNCH_COUNT_KEY = "launchCount"
+        private const val CHAT_FIRST_LAUNCH_KEY = "chatFirstLaunchKey"
     }
 
 }